Why is my form getting stuck on please wait?

  • StreamTeam
    Asked on March 24, 2018 at 7:42 PM

    can you look at this form and see why once the Submit button is clicked it turns to "PLEASE WAIT" but it never submits 

    https://form.jotform.com/80826172517155


  • Kevin Support Team Lead
    Replied on March 24, 2018 at 11:41 PM

    May you please try turning off the encryption feature and turn it on again? 

    Finding the encryption option: 

    Why is my form getting stuck on please wait?  Image 10

    Please make sure that you have stored the previous key as well since you will need to provide it while enabling the feature again. 

    03 2 create keys Screenshot 21

    Please let us know how it goes.