Form doesn't connect to Paypal always

  • Profile Image
    carolynjstrong
    Asked on March 24, 2018 at 10:28 PM

    When I test my form on the computer I built the form and website on, it connects to paypal easily. Others who test it say it says error or does nothing. When I tried it on my other computer it just reset the form after I pushed submit, without taking it to paypal. I use Chrome on both mine, others used Explorer or Edge and Safari. 

    What can I do to ensure it connects to Paypal on all computers.

  • Profile Image
    EltonCris
    Answered on March 25, 2018 at 01:46 AM

    It could be how Wix reacts to the embedded form or it could be something else in the embedded environment since the standalone form is working fine.

    Could you please try to re-embed your form using the iframe embed code? This might work better on Wix platform.

    Let us know afterward how it goes. If your customers are still experiencing problems, please give us specific details about the problem or the error they get after submitting the form so we can further investigate.