Card Form: When the form is submitted 'Please Wait...' message is not shown

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    tgaavsalon
    Asked on March 25, 2018 at 01:16 AM

    Hi, I have a problem with a dinner reservation form I have created.

    The form has the option of selecting direct debit, PayPal or cash as options to pay.

    When you select cash, at the submit card when you click on the submit button it comes up with please wait before showing the thank you screen.

    When you select direct debit, when you click the submit button it does nothing, so you think it hasn't worked and click the button again. It eventually brings up the thank you screen.

    This causes multiple submissions for one booking.

    I have gone over everything I can think of with no luck, can someone please help.

    Kind regards,

    Ross.

  • Profile Image
    BJoanna
    Answered on March 25, 2018 at 03:58 AM

    I cloned your form and I was able to replicate the issue you reported. When "Direct Debit" option is selected and when submit button is clicked the "Please Wait..." is not shown. 

    I will report this issue to our developers and we will inform you via this thread once this issue is resolved.

    For now, I can only suggest you to enable Review Before Submit option on the Form Settings page. Once you enable this option "Please Wait..." will be shown when "Direct Debit" option is selected. 

    1521964555review.JPG

    Here is my form with enabled Review Before Submit: https://form.jotform.com/80832168527966 

    Feel free to test it. 

  • Profile Image
    tgaavsalon
    Answered on March 25, 2018 at 04:06 AM

    Awesome that will work for now, thank you for the quick response,

    kind regards,

    Ross.