Why form is stuck on "Please wait" on submitting?

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    carolynjstrong
    Asked on March 25, 2018 at 03:24 AM

    I tried this and the Submit button just sticks on please wait after I hit it. Tried going through the WIX app site and loading a new embed app and used the suggestions on your page for WIX and got the same result. I used this form before on another website I built last year and it worked fine. This was cloned from it.

    I'm at a loss...

    I really appreciate your help! You guys have the best customer service!



    This is a re-post of a comment on Getting the Form iFrame Code

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    Nik_C
    Answered on March 25, 2018 at 05:26 AM

    We're sorry for this inconvenience.

    Could you please share the website URL so we can check this issue for you?

    Thank you!

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    Carolyn Strong 
    Answered on March 25, 2018 at 05:30 AM

    http://carolynstrong.wixsite.com/electrandyhayden/donate


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    Victoria_K
    Answered on March 25, 2018 at 07:25 AM

    From what I can see at the page you shared, the form is not stuck. It is just awaiting confirmation from the user to allow the pop up window to be redirected to PayPal:

    1521976751screenshoti1xgf.png

    If that action is allowed, the user is redirected to PayPal properly. But, looking into the logs of the page, I suppose that to allow redirects on the same page, you need to check the embedding plugin's settings as to:

    1521977059screenshot9o7hm.png

    Hope this information would be of help.

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    carolynjstrong
    Answered on March 25, 2018 at 01:18 PM

    Yes it does seem to be some sort of pop up or redirect issue. I did try it in the middle of the night on my phone and it said it was a pop up issue. That was the first time anything like that appeared. I am not a code writer and got this code from your page. I have used it before on another page last year and did not have this issue. And we cannot expect every user to change their settings so they can donate money.

    That all being said and figured out, how do I get this to work? I don't know how to rewrite the embedding code to bypass this issue.

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    Victoria_K
    Answered on March 25, 2018 at 02:34 PM

    From what I can read, I can suggest you to embed your form to WIX with our best recommendations at this guide:

    Adding-a-Form-to-Your-Wix-Site

    Note: We recommend this embed method due to some reports about forms not submitting properly on Wix when embed code is used. We found out that Wix uses a different domain name on generated iframe source which caused security errors preventing the form from submission.

    Please try to re-embed the form once more following the guide above.

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    carolynjstrong
    Answered on March 25, 2018 at 02:42 PM

    Yes, like I stated I did that, multiple times and it did NOT work. I have tried every way you have available. NOTHING works.

    Why now and not last year, same form, on a duplicated site on WIX? What is different?

    Here is the same form on another website I used before with WIX. https://www.matthews4mayor.com/donate  It WORKS!

    I cloned the form from this. Originally built on Jotform then when I turned it over to him I lost it on my page, so I cloned it.

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    carolynjstrong
    Answered on March 25, 2018 at 03:08 PM

    Actually I cloned it from one Jotform had sent me when I originally aske how last year. It wount do it from the site I sent above. Here is the url your company sent: http://www.jotform.us/form/71526967284165

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    Victoria_K
    Answered on March 25, 2018 at 04:08 PM

    I have now checked your webpage again and was able to be redirected to PayPal with no issues. Have you changed something at your WIX side?


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    carolynjstrong
    Answered on March 25, 2018 at 04:13 PM

    I keep playing with it to try and make it work, but it did not. I just paid to make it connectable to the real domain name at GoDaddy. I wonder if that was it? I just tested the other computer I have and its working now too. THATS FANTASTIC! 

    I think was the pay issue, but not sure why it did it frm the computer I used to build it. 

    Thank you so much for your help!

    On another note, I have tested 3 forms a few times for volunteer for Randy Hayden, Contact Randy Hayden and those donation form. Can those uses be credited? They were for testing purposes only.

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    Nik_C
    Answered on March 25, 2018 at 04:33 PM

    On another note, I have tested 3 forms a few times for volunteer for Randy Hayden, Contact Randy Hayden and those donation form. Can those uses be credited? They were for testing purposes only.

    This is done.

    But please be mindful that if you edit and test the form (do test submissions) from the same device, those submissions will not count (those will be considered as test submissions and they will not affect your usage).

    Let us know if you have any further questions.

    Thank you!

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    carolynjstrong
    Answered on March 25, 2018 at 04:34 PM

    Thank you so much for your help. You guys have the best customer service!!!