Why my Account/Form is disabled?

  • Profile Image
    Sunny Tamber 
    Asked on March 25, 2018 at 03:09 PM

    hi,

    my account and form is disabled and I have no idea how it Happened. I also tried logging in with my password and it kept saying wrong password, changed it and now my account is suspended.

    please let me know what is going on.

    thanks

  • Profile Image
    Nik_C
    Answered on March 25, 2018 at 04:15 PM

    Your account is suspended because of this form: https://www.jotform.com/build/80715759509265

    And the reason is that you were collecting credit card information, which is against our Terms of use:

    1522008761Screen Shot 2018-03-25 at 10.0

    In order to restore your account, those fields have to be removed.

    If you need to collect payments, you have to use one of our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    We'll wait for your response.

    Thank you!

  • Profile Image
    Sunny Tamber 
    Answered on March 26, 2018 at 10:47 AM

    Hey,

    okay no problem, I can remove those fields ASAP but right now my login is suspended and I can’t get in! Is there a secure way to collect credit card information without charging the card, this information is send to our travel agent who uses the card for reservations. If not I can completely remove those fields. Please let me know ASAP, also please fix the suspended login issue.

    thank you for the prompt response!

  • Profile Image
    Nik_C
    Answered on March 26, 2018 at 12:12 PM

    I removed the mentioned fields and re-activated your account.

    Please let us know if you have any further questions.

    Thank you!