- Sunny TamberAsked on March 25, 2018 at 03:09 PM
my account and form is disabled and I have no idea how it Happened. I also tried logging in with my password and it kept saying wrong password, changed it and now my account is suspended.
please let me know what is going on.
- JotForm SupportNik_CAnswered on March 25, 2018 at 04:15 PM
Your account is suspended because of this form: https://www.jotform.com/build/80715759509265
In order to restore your account, those fields have to be removed.
If you need to collect payments, you have to use one of our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm
We'll wait for your response.
- Sunny TamberAnswered on March 26, 2018 at 10:47 AM
okay no problem, I can remove those fields ASAP but right now my login is suspended and I can’t get in! Is there a secure way to collect credit card information without charging the card, this information is send to our travel agent who uses the card for reservations. If not I can completely remove those fields. Please let me know ASAP, also please fix the suspended login issue.
thank you for the prompt response!
- JotForm SupportNik_CAnswered on March 26, 2018 at 12:12 PM
I removed the mentioned fields and re-activated your account.
Please let us know if you have any further questions.