Why my Account/Form is disabled?

  • Sunny Tamber
    Asked on March 25, 2018 at 3:09 PM

    hi,

    my account and form is disabled and I have no idea how it Happened. I also tried logging in with my password and it kept saying wrong password, changed it and now my account is suspended.

    please let me know what is going on.

    thanks

  • Nik_C
    Replied on March 25, 2018 at 4:15 PM

    Your account is suspended because of this form: https://www.jotform.com/build/80715759509265

    And the reason is that you were collecting credit card information, which is against our Terms of use:

    1522008761Screen Shot 2018 03 25 at 10 Screenshot 10

    In order to restore your account, those fields have to be removed.

    If you need to collect payments, you have to use one of our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    We'll wait for your response.

    Thank you!

  • Sunny Tamber
    Replied on March 26, 2018 at 10:47 AM

    Hey,

    okay no problem, I can remove those fields ASAP but right now my login is suspended and I can’t get in! Is there a secure way to collect credit card information without charging the card, this information is send to our travel agent who uses the card for reservations. If not I can completely remove those fields. Please let me know ASAP, also please fix the suspended login issue.

    thank you for the prompt response!

  • Nik_C
    Replied on March 26, 2018 at 12:12 PM

    I removed the mentioned fields and re-activated your account.

    Please let us know if you have any further questions.

    Thank you!