Account History: Email logs only go back to December 26th

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    emucoe
    Asked on March 25, 2018 at 08:17 PM

    Hello,

    Do email logs only go back a certain number of months? Even though I am attempting to obtain logs that are six months old (one of the choices), the logs only go back to December 26, 2017 - three months ago.

    Thanks,

    Brian

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    Nik_C
    Answered on March 26, 2018 at 03:05 AM

    I checked this issue and you're correct, the logs aren't showing for more than 3 months, I will forward this to our backend team for further checking.

    We'll keep you posted via this thread.

    Thank you!

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    onur
    Answered on October 26, 2018 at 07:02 AM

    Hello,

    I couldn't replicate the problem, assuming this is fixed.

    Please check and let us know if the issue persists on your side.

    Regards.