Form field is being blanked out when submission is edited

Hi - I am really struggling with this one!

One of the very first fields in my form is "Your Name / Account Name"

It's a required field on the very first page. It can be filled in manually or if other systems are used (prior to the form) it can be filled in using a preset values from another field (and I have tested this and it seems to have no impact on this issue).

We have noticed that although the fields is always showing as filled-in on the submission table, when we EDIT the form again its being BLANKED out.
e.g. https://www.screencast.com/t/5bMkctYiM

We see it filled in on the jotform for the first edit - but then the 2nd time the submission is edited, it gets blanked out (but it still shows as filled-in in the submission table). This problem is seen by me, my staff and clients too - so we don't think this is environment related.

What's interesting is that you can see the value being posted into the field on the jotform - but then almost instantly it gets blanked out - like a rule or something is triggering and causing this to happen - but I am unable to see any of my conditions that might do this!

We are at a loss as to what is causing this - any help would be greatly appreciated!

Thank you!

I have cloned and tested your form, and I was able to replicate the issue as you can see on the gif given below:

However, I noticed some conditional issues which cause the problem you have mentioned.

-> There are some conditions about "Your Name" field. It seems you have never set any value to "Your Name" field but also you have set a condition that sets the value of the empty  "Your Name" field to "Your Name / Account Name". Therefore, the "Your Name / Account Name" value appears when the form first loads and then it seems to be disappeared since the value of the empty "Your Name" field is attempted to set into "Your Name / Account Name". 

I have tried to fix the logic with a new condition and disabled the old one. You can try and test the cloned form and please do not hesitate to clone if you need to:

The clone form:

https://form.jotform.com/80842462923964

How to Clone an Existing Form from a URL

I hope it helps.

Tina - thanks for taking a look at this. I understand what you have done.

However, the condition said that ONLY if "Your Name" IS FILLED should it copy the value to the other field. .... and the default value on that field is empty.
So the condition should never get executed as long as "Your Name" is empty.

So, why is the condition executing if the "Your Name" field is empty (i.e. not filled)??
What exactly does "IS FILLED" mean?

thank you for your help!

I have cloned your form but I was not able to replicate the issue.

Can you please test this again and see if it persists.

The condition should not be triggered unless the "Your Name" field has a value.

Can you please try if this is happening when you edit the submission from the Submissions Page as well?

How to Edit Submissions Made on Your Forms

Hi Adrian - the issue persists. When I tested it again just now, the form field is being blanked out now on the first Edit. I have tested in multiple browsers and incognito mode to check no browser extensions are interfering.

I looked at several form submissions on the Submissions Page - they all display the same issue

here is screenshot showing that the submission has the "Your Name / Account Name" filled in - yet the form field shows this as blank.

Hi,

I submitted a test submission to your form and I was not able to replicate the issue. Here's a screen capture of your Thank You page and then I open the Edit Submission link:

Please try this, fill up the form using Incognito Mode and do not log in to your account (form owner). After that, try editing the submission.

Let us know if the issue still persist.

Hi John - thanks for looking at this.

You may want to go back to edit a couple of times - not just once. Initially I found that the first edit was fine - and the issue occurred on the second edit - but honestly I think it's random - but I always end up with the issue.

I actually created a clone and preset the "Your Name:" field to X and changed the rule so that if  "Your Name:" was not equal to X then copy to "Your name / Account name" - but this had no effect - the field still keeps blanking out!

Its very odd.

If I remove that one rule then it seems to works fine

I am modifying the form to eliminate the use of the test I have currently.

Thanks for all your help

I did create a clone which has a modified rule that is even more obvious - the form is 
https://form.jotform.com/80857143177159

- this still has the same issue. 

But I have decided at this stage to get into production with an alternative approach.

I have split your latest post into a new thread in order to assist you better in this regard. You can reach the new thread by clicking this link given below:

https://www.jotform.com/answers/1428010