Wh auto responses are not working properly?

  • asimsidiqi
    Asked on March 26, 2018 at 4:04 AM

    could you please see the attached snapshot.

    my approve and disproved auto responses are not working when i click on approved=yes and approved=no

    kindly tell me as soon as possible

    Jotform Thread 1425565 Screenshot
  • Nik_C
    Replied on March 26, 2018 at 6:45 AM

    I cloned and tested your form but I wasn't able to replicate this issue, the Approve and Disapprove emails are sending properly:

    Approval:

    1522061025Screen Shot 2018 03 26 at 12 Screenshot 10

    Disapproval:

    1522061040Screen Shot 2018 03 26 at 12 Screenshot 21

    Please try enabling the send on edit option:

    1522061076Screen Shot 2018 03 26 at 12 Screenshot 32

    Since you're sending those emails when editing the submission.

    You should enable it in both Autoresponders.

    Let us know how it worked.

    Thank you!

  • asimsidiqi
    Replied on March 26, 2018 at 7:43 AM
    but when i approved then its not sending an email to user who filled this
    form.
    and i have enable edit option in both auto responses.
    ...
  • TREVON
    Replied on March 26, 2018 at 11:10 AM

    I also tested the issue on my end for both Approval and disapproval and I was able to receive form submissions as shown below.

    1522076962Screen Shot 2018 03 26 at 18 Screenshot 10



    1522076992Screen Shot 2018 03 26 at 18 Screenshot 21 

    Would you kindly try checking your junk folder as the email may have been filtered to your junk folder as well.