Form not submitting from mobile (stuck at Please Wait)

  • ollieryan
    Asked on March 26, 2018 at 5:13 AM

    Hi there, 

    My form seems to be a bit faulty. When i fill it out on a phone, it won't let me submit it at the end of the application but just says 'please wait', and

    when i fill it out on a laptop it doesnt let me type in the 'long text entry' boxes. It lets me click on them but then when i type nothing comes up.

    Are these both glitches? 

  • Adrian
    Replied on March 26, 2018 at 8:41 AM

    I have tried making a test submission to your form from my Android phone and the form was submitted successfully.

    1522067860Screenshot 20180326 143209 Screenshot 10

    The form submitted successfully using an iPhone X in BrowserStack as well.

    Form not submitting from mobile (stuck at Please Wait) Image 21

    Please make sure that you have filled all the required fields. Try clearing the cache of your browser or user another browser/phone. Let us know if the issue persists.

    when i fill it out on a laptop it doesnt let me type in the 'long text entry' boxes. It lets me click on them but then when i type nothing comes up.

    I have moved this question to another thread to avoid confusion and it will be answered shortly here.
    https://www.jotform.com/answers/1425741