Form not submitting from mobile (stuck at Please Wait)

  • Profile Image
    ollieryan
    Asked on March 26, 2018 at 05:13 AM

    Hi there, 

    My form seems to be a bit faulty. When i fill it out on a phone, it won't let me submit it at the end of the application but just says 'please wait', and

    when i fill it out on a laptop it doesnt let me type in the 'long text entry' boxes. It lets me click on them but then when i type nothing comes up.

    Are these both glitches? 

  • Profile Image
    Adrian
    Answered on March 26, 2018 at 08:41 AM

    I have tried making a test submission to your form from my Android phone and the form was submitted successfully.

    1522067860Screenshot_20180326-143209.png

    The form submitted successfully using an iPhone X in BrowserStack as well.

    15220679172.gif

    Please make sure that you have filled all the required fields. Try clearing the cache of your browser or user another browser/phone. Let us know if the issue persists.

    when i fill it out on a laptop it doesnt let me type in the 'long text entry' boxes. It lets me click on them but then when i type nothing comes up.

    I have moved this question to another thread to avoid confusion and it will be answered shortly here.
    https://www.jotform.com/answers/1425741