Hide/Show + Calculation Conditions does not work while on Edit mode

  • frysenergy
    Asked on March 26, 2018 at 10:30 AM

    Hi...

    I have gone to lengths to get my conditions to work. But I noticed that in Edit Link mode... some of the conditiones such as hiding some fields and calculating/updating fields do not work...

    Can you please help.

  • Kiran Support Team Lead
    Replied on March 26, 2018 at 12:14 PM

    I have cloned your JotForm to my account and see that there are about 240 conditions set on the form. Could you point us to any specific condition that is not working or help us how to replicate the issue? This would help us in assisting you accordingly.

    We will wait for your response. Thank you!

  • frysenergy
    Replied on March 26, 2018 at 6:40 PM

    Hello Kiran,

    The following fields on EDIT should be:

    Field 21 - Contact Address should be hidden

    Field 26 - Job Type should be hidden

    Field 27 - Job Fee should be Read Only

    Fields 34 - Pass ID up to Fields 54 - Section J Files Conditions does not work:

    With the fields above the following conditions are not being triggered properly I think it would be best if you are able to filter the conditions from the clone i.e filter via Field 36 - Building Type Maximum Loads which will bring up to 204 conditions.

    I hope you can help.


  • John_Benson
    Replied on March 26, 2018 at 9:43 PM

    Thank you for the added information. 

    Could you please try opening the Edit Link to a different internet browser and see if the issue still persists? You can try opening it in Incognito Google Chrome. 

    Also, please provide the Edit Link so we can check it on our end. 

    We'll wait for your reply.