My customers have problem viewing your surveys

  • Profile Image
    fluentbe
    Asked on March 26, 2018 at 01:16 PM

    Some of my customers have reported lately that after submiting the survey, they get an error, and the responces are not being recorded. Please investigate.

  • Profile Image
    Kevin_G
    Answered on March 26, 2018 at 02:45 PM

    I have been testing your form and I'm being redirected to the custom thank you page you have configured: 

    1522089530screenshot_01.png

    I would recommend you to check the network and antivirus settings, if possible, please also check if there is not an add on installed on the browser that may be causing this. Sometimes, there are restrictions on the networks that block some domains/sub domains, please check that this is not the case for you. 

    If the problem persists, please  let us know. 

  • Profile Image
    fluentbe
    Answered on March 27, 2018 at 03:13 AM

    duplicate question - please delete