What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    SSL Secured Verification Not Working?

    Asked by drdanrockoff on October 27, 2012 at 12:58 PM

    I successfully retrieved the SSL Secured html and plugged it into our website.  The form is submitted via iFrame.  My final concern is that that the SSL Secured certificate is on our page but nothing happens when you "click to verify".  I want to ensure users can confirm it's a secure submission - how do I make the "click to verify" work propertly.  Here's the page....

    http://www.fultongrace.com/applyonline.html

    Page URL:
    http://www.fultongrace.com/applyonline.html

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    JotForm Support

    Answered by Deygus on October 27, 2012 at 01:21 PM

    Hello I would like to apologize but unfortunately we no longer support GlobalSign which is why it is not clickable to verify as we've since then switched to RapidSSL. I will make sure that our guide's images get updated about this as soon as possible but it is at least currently notated in the guide as seen here in this screenshot:

    This image was taken from our guide here: http://www.jotform.com/help/131-Enabling-Security-Certificate-Seal-on-Secure-Forms

    If you have any further questions let us know.

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    Answered by guest_23205663983054 on November 20, 2012 at 03:08 PM

    Why is it then when I click the Page Info/Lock Icon in Firefox or Chrome of the secure site...it still says GlobalSign. This is bad practice. If I'm trying to get my customer's trust, why would I put a RapidSSL seal when it still show you guys use GlobalSign??? Booooooooooo

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    JotForm Support

    Answered by Mike_T on November 20, 2012 at 03:38 PM

    We have plenty of domains with different SSL certificates. Anyway, you are right, it looks like we have switched from RapidSSL on secure.jotform.com.

    As far as I know, GlobalSign verification link is not working with our Security Proxy Provider - http://www.cloudflare.com/. Unfortunately, the problem with site seal link can not be fixed at this time. However, the service itself is completely secure.

    We are very sorry for the inconveniences.