Account: Login failed - SUSPENDED

  • Brian
    Asked on March 26, 2018 at 1:44 PM

    Hello, I am unable to login to my account. 

    I am getting an error message when I try to login that says Login failed - SUSPENDED


  • aubreybourke
    Replied on March 26, 2018 at 2:40 PM

    I am unable to find your account using the bbachman@bigscreensonthego.com email address. Can you please provide any of the following:

    1) Account username

    2) Account email address

    3) Any form URLs in your account


  • Brian
    Replied on March 26, 2018 at 3:43 PM
    Hello, my username is efficient0722
    ...
  • aubreybourke
    Replied on March 26, 2018 at 5:07 PM

    You account was suspended because your Credit Card Authorization Form - 80795894084170 was found to be collecting credit card information.

    According to our terms of use this is forbidden.

    Phishing. You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. 

    In order to proceed we must ask for your permission to delete this form.

    Once we do that we can reactivate your account.

    Note that if you need to take a credit card payment you must use one of our supported payment integrations:

    Mastering-Payment-Form-Integrations-with-JotForm

     

     
  • Brian
    Replied on March 26, 2018 at 5:43 PM
    Sure. Go ahead and delete it.
    I didn't know it was in violation of the terms of services because I had
    seen templates for credit card authorizations.
    ...
  • Jeanette JotForm Support
    Replied on March 26, 2018 at 6:13 PM

    The form is now deleted and your account reactivated.

  • rgcordero
    Replied on November 23, 2018 at 1:19 PM

    Borré por error la cuenta y correo, como puedo recuperarlo una vez eliminada?
  • Richie JotForm Support
    Replied on November 23, 2018 at 2:45 PM

    @rgcordero

    I have moved your question to a new thread.

    Kindly follow this link https://www.jotform.com/answers/1651823.

    Thank you.