Embedded videos are not playing when I embed a form in Wordpress

  • AlanJordan
    Asked on March 26, 2018 at 4:16 PM

    Please see https://www.jotform.com/build/80845894815976 and expand the question: What are some of the specific programs that you offer.  You'll see two videos plus some other material.

    The videos in the form are embedded and work. However, when I embed the form into a WordPress page, the videos show only a black space.  How can I fix this issue?

    Here's the page where I embedded the JotForm FAQs page:

    http://ahj.max-opp.com/faqs-frequently-asked-questions-about-author-visits/

    Jotform Thread 1426368 Screenshot
  • Welvin Support Team Lead
    Replied on March 26, 2018 at 6:34 PM

    I'm testing this out for you. I will update you later. 

  • Welvin Support Team Lead
    Replied on March 26, 2018 at 6:40 PM

    I just found out that you embedded the form as oEmbed. Please try our default embed method of the iframe method. That should fix the problem;

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Embedded videos are not playing when I embed a form in Wordpress Image 1 Screenshot 20

  • AlanJordan
    Replied on March 26, 2018 at 7:01 PM
  • AlanJordan
    Replied on March 26, 2018 at 7:02 PM

    Thank you for your response. How do I do that?  This appears to be my only option for embedding:

    1522105281Only Option Screenshot 10

  • John_Benson
    Replied on March 26, 2018 at 9:52 PM

    You need to re-embed the form to your website by following this guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Here's a quick screen animation guide on how to get the iFrame Code:

    1522115468iframe embed Screenshot 10

    Give it a try and if you have any questions, please let us know. Thank you.

  • AlanJordan
    Replied on March 27, 2018 at 3:39 PM

    Thank you.  That worked. :)