Urgent Request

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    tjacobson
    Asked on March 26, 2018 at 04:21 PM

    I've attached a screenshot of an email that I received over the weekend (see Exhibit A). We are a City and require our residents to provide their financial institution routing number and account number in order to set up their utility account. We found a JotForm support thread (see Exhibit B or click link) that says that if we can send proof that our business is related to a lending institution, etc. then it's not illegal to collect this information. We issue credit to each of our utility customers as they use the service and then pay for it a month and a half later. Thus we are in the business of lending credit. In fact the federal government implemented a law a few years back to prevent identity theft which requires us to verify customer's identity through a third party like Equifax using a customer's Name and Social Security Number.

    What do you need us to send to you to prove that we legitimately have to collect this financial information? 

    Exhibit A

    1522094783JotForm.PNG

    Exhibit B

    1522095239JotForm 2.PNG

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    Jeanette
    Answered on March 26, 2018 at 04:46 PM

     What do you need us to send to you to prove that we legitimately have to collect this financial information?

    Please send to jeanette@jotform.com any sort of certificate or authorization, or a link to a website that certifies/proves you are legally collecting bank info, then we will add it to our exception list.