Form not displaying correctly?

  • Profile Image
    AudaxClubBristol
    Asked on March 26, 2018 at 07:08 PM

    Hi my published form looks nothing like it does in the builder? The background image and fonts do not display and it shows a jotform banner even though I am on a paid account? Any ideas what the issue is?

    Cheers Paul

  • Profile Image
    John_Benson
    Answered on March 26, 2018 at 10:36 PM

    To remove the JotForm Branding, please go to the Account Settings page and disable the JotForm Branding. Here's the link: https://www.jotform.com/myaccount/settings

    1522118054JF_brand_002.png

    Please try to reduce the Background Resolution and add it again to your Background. 

  • Profile Image
    AudaxClubBristol
    Answered on March 27, 2018 at 06:43 AM
    Thanks thats solved the first issue : )
    Now just need to find out why the fonts and background image wont load? It looks like this :
    When it should look like this…
    Any ideas?
    Cheers Paul
    Audax Club Bristol
    49 Quarrington Rd
    Horfield
    Bristol
    BS7 9PJ
    http://www.audaxclubbristol.co.uk
    https://www.facebook.com/AudaxBristol
    https://twitter.com/audaxbristol
    https://www.instagram.com/audaxclubbristol
    http://www.strava.com/clubs/audaxclubbristol
    ...
  • Profile Image
    Kevin_G
    Answered on March 27, 2018 at 10:35 AM

    I have been testing your form and a cloned form of it, I was able to replicate the issue with both. I was able to resolve the issue after renaming the image, please kindly try doing the same and without using spaces or special characters on the image's name. 

    Here's my cloned form of yours where I did this and it worked: https://form.jotform.com/80853659447975 

    I hope this helps. 

  • Profile Image
    AudaxClubBristol
    Answered on March 27, 2018 at 11:43 AM
    Perfect! worked a treat!
    Thanks so much
    Audax Club Bristol
    49 Quarrington Rd
    Horfield
    Bristol
    BS7 9PJ
    http://www.audaxclubbristol.co.uk
    https://www.facebook.com/AudaxBristol
    https://twitter.com/audaxbristol
    https://www.instagram.com/audaxclubbristol
    http://www.strava.com/clubs/audaxclubbristol
    ...