AudaxClubBristolAsked on March 26, 2018 at 07:08 PMHi my published form looks nothing like it does in the builder? The background image and fonts do not display and it shows a jotform banner even though I am on a paid account? Any ideas what the issue is?
Cheers Paul
JotForm SupportJohn_BensonAnswered on March 26, 2018 at 10:36 PMTo remove the JotForm Branding, please go to the Account Settings page and disable the JotForm Branding. Here's the link: https://www.jotform.com/myaccount/settings
Please try to reduce the Background Resolution and add it again to your Background.
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AudaxClubBristolAnswered on March 27, 2018 at 06:43 AMThanks thats solved the first issue : )
Now just need to find out why the fonts and background image wont load? It looks like this :
When it should look like this…
Any ideas?
Cheers Paul
Audax Club Bristol
49 Quarrington Rd
Horfield
Bristol
BS7 9PJ
http://www.audaxclubbristol.co.uk
https://www.facebook.com/AudaxBristol
https://twitter.com/audaxbristol
https://www.instagram.com/audaxclubbristol
http://www.strava.com/clubs/audaxclubbristol
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JotForm SupportKevin_GAnswered on March 27, 2018 at 10:35 AMI have been testing your form and a cloned form of it, I was able to replicate the issue with both. I was able to resolve the issue after renaming the image, please kindly try doing the same and without using spaces or special characters on the image's name.
Here's my cloned form of yours where I did this and it worked: https://form.jotform.com/80853659447975
I hope this helps.
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AudaxClubBristolAnswered on March 27, 2018 at 11:43 AMPerfect! worked a treat!
Thanks so much
Audax Club Bristol
49 Quarrington Rd
Horfield
Bristol
BS7 9PJ
http://www.audaxclubbristol.co.uk
https://www.facebook.com/AudaxBristol
https://twitter.com/audaxbristol
https://www.instagram.com/audaxclubbristol
http://www.strava.com/clubs/audaxclubbristol
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