Form not submitting on website and hangs at please wait

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    ponyl
    Asked on March 26, 2018 at 07:43 PM

    Hi 

    I've added a form to my website but when form is completed and submitted I get a 'please wait' and the information does not get submitted even after waiting a substantial period of time. 

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    Kiran
    Answered on March 27, 2018 at 01:23 AM

    I have checked your web site and see that you have embedded the form using form embed plugin using WordPress. Please try embedding the form using default Javascript embed method.

    1522128155EmbedJavascriptV4.png

    Also, Please disable the form embed plugin to avoid the conflicts. Let us know if you need any further assistance. We will be happy to help. 

  • Profile Image
    ponyl
    Answered on March 27, 2018 at 01:31 AM

    thank you for your response.  I want to create the form so that it links on a separate page rather than embed it in the landing page. How is this done using the embed code?

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    Kiran
    Answered on March 27, 2018 at 04:14 AM

    Do you mean to place a link to your JotForm on your web page so that the form opens in a different tab of the browser? If so, you may get the direct URL of the form from the publish wizard and use the following code on your web page.

    <a target="_blank" href=”http://www.YourFormURL.com” target=”_blank”> Your Text Here </a>

    1522138440DirectLinkV4.png

    Hope this information helps!