Click to call link is not working when form is viewed on mobile device.

  • Profile Image
    DatatelCommunications
    Asked on March 27, 2018 at 03:22 AM

    Hi Guys,

    The free text editor on JotForm needs to be made much more versatile. 

    I am unable to use the href attribute for making phone numbers clickable anymore. 

    Other simple things like not being able to pass field variables into the html editor of the free text field but being able to when not editing the html editor is completely un-intuitive and useless. 

    In the case of wanting to do things like set an iFrame to display a PDF which was uploaded to an upload field on a form etc.

    This seriously needs to be re-thought by JotForm.

  • Profile Image
    tina
    Answered on March 27, 2018 at 09:26 AM

    The free text editor on JotForm needs to be made much more versatile. 

    I am unable to use the href attribute for making phone numbers clickable anymore. 

    HTML tags like href tag aren't allowed due to security reasons. However, you can insert a link into the text editor as seen below:

    1522156690Screen Shot 2018-03-27 at 4.17

    I have split your other questions into new threads in order to assist you properly. you can follow up them by using this links given below:

    https://www.jotform.com/answers/1426966

    https://www.jotform.com/answers/1426970


  • Profile Image
    DatatelCommunications
    Answered on March 27, 2018 at 08:01 PM

    Hi Tina,

    That is true for URL's but you cannot insert a link for a phone like (tel:"NUMBER_HERE")

    So this has not answered my question.

  • Profile Image
    Nik_C
    Answered on March 28, 2018 at 02:14 AM

    The click to call link can be inserted like this:

    1522217504Screen Shot 2018-03-28 at 8.11

    Please check if it works on your phone when previewing the form.

    We'll wait for your response.

    Thank you!

  • Profile Image
    DatatelCommunications
    Answered on March 28, 2018 at 02:19 AM

    Hi,

    That does not work.

    <a target="_blank" href="tel://085550031" rel="nofollow noopener">(08) 555 0031</a>

    Is what I tried. And it does not work.

  • Profile Image
    Nik_C
    Answered on March 28, 2018 at 03:38 AM

    We're sorry for this inconvenience, you're correct.

    I have forwarded this issue to our backend team for additional checking.

    We will inform you further through this thread.

    Thank you!

  • Profile Image
    DatatelCommunications
    Answered on March 28, 2018 at 03:48 AM

    Thanks