Why is my account suspended?

  • Profile Image
    Angela Lang 
    Asked on March 27, 2018 at 10:46 AM

    Good morning!

    I just tried to sign onto my account and it shows that Login-Suspended. I'm not sure what this means or why? What can I do to get my account active again?

    Thanks so much!

  • Profile Image
    Answered on March 27, 2018 at 12:05 PM

    I did check your account and found that your form "Background Check Request" is  suspected to be used for phishing as you have form fields asking for "SSN and driver's licenses". 

    In most States, there is no law that prevents businesses from requesting SSN or driver's licenses, and there are few restrictions on what businesses can do with it.

    However, some states in the USA have imposed restrictions on a business soliciting  SSN's

    Online form builders, including JotForm, have been used for identity theft in the past. We go to great lengths to prevent this. That is why our Terms  will mention the collection of SSNs and driver's licenses to be considered as a Phishing activity.

    Therefore, when you do request SSNs or driver's licenses,  chances are that our automated phishing detector will flag the form(s)  and suspend the account.  If this happens you'll have to contact support to whitelist the form and reactivate the account, explaining the purposes of the form(s).

    However, we recognize that there are businesses that require a Social Security number for legitimate purposes, here are some:

    • Insurance companies

    • Credit card companies, lenders, and any other company receiving a credit application from you

    • The three main credit reporting agencies: TransUnion, Equifax, and Experian

    • Any company that sells products or services that require notification to the IRS, including:

    - Investment advisors

    - Banks

    -Real estate purchases

    -Financial transactions over $10,000, such as automobile purchases; and other financial transactions

    Nevertheless, you must know that since we do store the information in your account, anyone with access to it would also have access to social security numbers. So, in the event of a security breach of your account this could be an issue.

    So, having this in mind, we encourage you to follow this recommendation:

    Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their SSN along with personal info.

    Here are some widgets you can add to the form (signature fields):


    You can also add this Terms of use widget (for the agreement)


    In conclusion:  If your purpose is not to collect SSN from the general public, but from your own customers; if your business is among the list above and if you follow the recommendations; then all this will surely make your forms not to be considered as guilty violating our Terms of Use.

    For now, I have activated your account. Please ensure that you add signature and terms of use widget in your form. 

  • Profile Image
    Answered on March 27, 2018 at 12:43 PM
    Thank you very much. My purpose is for hiring employee purposes. I am not
    looking to do anything else with their information, just to file tax
    purposes for employment. I won't be using this form unless I've hired
    someone for employment. I will definitely add the recommended Signature and
    Terms of Use to my form.
    Thank you again.
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  • Profile Image
    Answered on March 27, 2018 at 01:44 PM

    Please add the widgets in your form and get back to us so that we can review your form again.

    We will wait for your response.

  • Profile Image
    Answered on March 27, 2018 at 04:10 PM

    Widgets have been added for your review. Please let me know if I need to add or do anything more. Thank you!

  • Profile Image
    Answered on March 27, 2018 at 04:43 PM
    Widgets have been added. Please review and let me know if they are correct
    for what you need. Thank you.
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  • Profile Image
    Answered on March 27, 2018 at 06:11 PM

    I have checked your form and it seems you have followed my colleagues instructions.

    This should meet the requirements for your from not being flagged as phishing, but it will still be reviewed randomly from time to time.

    Please let us know if we can be of further assistance.