Why is my submitted information is not showing in SalesForce?

  • Profile Image
    pf22222
    Asked on March 27, 2018 at 12:35 PM

    I have forms that are collecting customer information, but they are not passing that information into our SaleForce database.

    I have concluded that something broke around March 15th. Our security token has been authenticated and should be working.

    Any guidance would be helpful.

    I've included a URL of a form that is not sending to SalesForce.

  • Profile Image
    Nik_C
    Answered on March 27, 2018 at 01:50 PM

    Did you try re-creating the Security Token?

    Here is how to do that:

    1522172761Screen Shot 2018-03-27 at 7.45

    Please try re-integrating with a new token and let us know if the issue persists.

    Thank you!

  • Profile Image
    pf22222
    Answered on March 27, 2018 at 02:31 PM

    Hi Nik,

    I have a lot of systems that use that security token, so resetting the token would take a lot of work.

    Is there a way to fix the integration another way? maybe by un-engaging the token then reintegrating with the security token information using the same old token?

    Or maybe i need to refresh the cache?

    Your guidance is appreciated.

  • Profile Image
    Nik_C
    Answered on March 27, 2018 at 02:39 PM

    I understand your point.

    I cleared your forms cache, could you please check if the issue persists?

    Also, did you try re-integrating the Salesforce in your form? (I'm not sure if you actually did that from your initial post)

    We'll wait for your response.

    Thank you!

  • Profile Image
    pf22222
    Answered on March 27, 2018 at 03:09 PM

    I was able to get a successful submission after I removed the token, then reentered the information. I will continue to do this for my other forms. I will update you on my progress. Thank you for your help.