What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problema com formulários.

    Asked by kpoppersnobrasil on October 28, 2012 at 12:51 PM

    Um dos meus formulário está contando uma inscrição a mais. São 163 totais mas ele está contando 164. Essa mensagem "1 novo!" nunca sai, mesmo eu checando tudo novamente Por favor corrijam esse problema pois preciso dos dados certos e qualquer erro pode comprometer meu trabalho. Obrigada.

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    JotForm Support

    Answered by jonathan on October 28, 2012 at 01:04 PM


    We apologize for the confusion. This is a glitch that is caused sometimes by the browser cache.. you can make this go away by going to My Forms, select this form, then Right-Click on the form and click on "Mark All as Read". This should clear the "1 New" message.

    Please inform us if this did not work.


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    Answered by kpoppersnobrasil on October 28, 2012 at 01:29 PM

    Obrigada! Problema resolvido, eu acho!

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    Answered by jeanettebmz on October 28, 2012 at 01:51 PM

    You actually have 164, but the current submissions's counter for this month is only 20, that is the total number you have gotten since you made that form.


    So the counter is showing the correct information , at least on our side. If you still see an incongruence, please clear your browser's cache