How to see the form text in the form submissions?

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    Asked on March 27, 2018 at 02:03 PM

    Hi there,

    I can see my Header text in my forms but the same header text does not show in my submissions that are sent back to me. I have made sure that "Headers and Texts" is checked in the submissions edit page.

    Can you please tell me what else I can do to show all Header text in my submissions?

    The link below shows how the submission form looks:

  • Profile Image
    Answered on March 27, 2018 at 04:04 PM

    From what I can see when checking the form you shared, headers and texts are shown at your submissions page.


    But, if you want to include this information in your Notification/Autoresponder emails, unfortunately, you will need to add this texts to email templates manually:


    Please copy/paste the header text to email template:


    We will gladly assist if you need more help, just let us know.

  • Profile Image
    Answered on March 27, 2018 at 05:43 PM

    This did not answer my question as I think there is a problem. I have made sure that "Headers and Texts" is checked in the submissions edit page. My concern is that I have two headings in my form that appear after "Groom's email" field which are:

    "Where is the bride getting ready the day of the wedding?" and " Where is the groom getting ready the day of the wedding?"

    These headers are not appearing on my submission when I receive them in my account.

    Here is the submission form I received:

    1522186849Screen Shot 2018-03-27 at 2.36

    Here is the Wedding form I created:

    1522186884Screen Shot 2018-03-27 at 2.36

    Please help me fix this or if it is a "bug" in Jotform. Thanks.

  • Profile Image
    Answered on March 27, 2018 at 07:06 PM

    Please note that the show headers and text option will work on the submissions page and the PDF report only. It does not work with the inbox option on my forms page since that would saturate the submission container with a lot of text and elements and the container does not have currently enough space to display the content properly. 

    This option does not work on emails either and you would need to manually add the text to the email template. 

    Now, I would recommend you to view the submissions page of your form instead so you can see the static text there and reset the PDF report in case the text has not been automatically included. 

    This guide will help you viewing your submissions page: 

    This guide will help you customizing the PDF report where you will also find the reset button, resetting the PDF layout should include all the static text and fields from your form: 

    I hope this helps.