Account has been suspended.

  • Chris Vaughan
    Asked on March 27, 2018 at 3:05 PM

    My account (webmaster_cedarparkbands_org) got suspended in the middle of trying to reset my password. Now I get an error when trying to login after having reset the password saying "Login failed - AUTOSUSPENDED"

    Also,

    I recently put in for an education discount for which I haven't heard a response. This is for the Cedar Park High School Marching Band Boosters organization, which is affiliated to Cedar Park High School of Cedar Park, TX. I would like to know where that request stands, please.

    Thanks!

    -Chris

  • David JotForm Support Manager
    Replied on March 27, 2018 at 4:12 PM

    Your account got suspended since asking for login credentials is not allowed: https://www.jotform.com/help/8-Terms-of-Use 

    1522181466login Screenshot 10

    If you want to have your account reactivated, we will need to delete the password field from your form first.

  • David JotForm Support Manager
    Replied on March 27, 2018 at 4:19 PM

    Update: the password field has been deleted from your form, and your account reactivated, if you were not collecting login credentials, please make sure to avoid labeling fields with the "password" word, since our system may consider it as a phishing form.

    Open a new thread if you need anything else, we will be glad to assist you.