What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Browser says my https webpage is not secure?

    Asked by lbtc on February 18, 2011 at 09:17 AM

    When I include HTTPS as part of the webpage for the form, I get the following message from Internet Explorer:
    This website contains content that will not be delivered using a secure HTTPS connection, which could compromise the security of the entire webpage.

    On Firefox I get the following message:
    This website does not supply identity information. Your connection to this site is only partially encrypted and does not prevent eavesdropping.


    So how can my customers trust this site.  I would not trust a webpage that tells me this.
    What am I missing?

    Thank you.


    Page URL:

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    JotForm Founder

    Answered by aytekin on February 18, 2011 at 04:40 PM

    Until we fix this problem you will need to use the regular captcha or remove the captcha completely. That's causing the problem. 

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    Answered by lbtc on February 18, 2011 at 07:23 PM


    We'll likely upgrade to the Premium version shortly.

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    Answered by serkan on February 21, 2011 at 01:46 AM

    @lbtc HTTPS problem is fixed now. You can include re-captcha back to your form. Thanks for reporting.

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    Answered by Mksafetynet on October 10, 2011 at 11:29 PM

    Hello Jotform Support,


    I'm experiencing the same issue here that the above user reported.  Here is the message that my Chrome Browser is showing me: 

    Your connection to www.jotform is encrypted with 256-bit encryption.  However, this page includes other resources which are not secure.  These resources can be viewed by others  while in transit, and can be modified by an attacker to change the look of the page.

    The connection uses TLS 1.0.

    The connection is encrypted using AES_256_CBC, with SHA1 for message authentication and DHE_RSA as the key exchange mechanism.

    The connection is not compressed.


    I must say that doesn't instill very much confidence in me.  We have just posted the link to our registration form today, and I don't want my registrants to worry about using it.  I have noticed that if I refresh the page a couple times it shows that the connection is secure, but on the 1st visit I get the message I posted above.

    Here is the link to my form --> https://www.jotform.com/Mksafetynet/conference


    Is there a way to resolve this?



    Joel C.

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    Answered by allanftd on October 11, 2011 at 12:24 AM

    Hi Joel,

    I went to your form but did not find any issues with it:

    But I have an inkling why you got the message earlier. Your image might not be saved securely. Please make sure that your image's full URL  is secure, such as - https://www.jotform.com/uploads/Mksafetynet/form_files/logo_mksn.gif 

    Please let us know if you have any other questions or concerns. Thank you for using JotForm!


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    Answered by Mksafetynet on October 11, 2011 at 05:08 PM


    Thanks for the reply.  I checked the image URL and it is secure.  However I'm still getting the same message as earlier whenever I open the form in my Chrome Browser.  I also get a similar message with IE.


    Thanks again for looking into this.


    Joel C.

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    JotForm Support

    Answered by Mike_T on October 11, 2011 at 05:53 PM

    Hello Joel,

    Thank you for cooperation with us. We were able to reproduce the problem. Now this issue has been forwarded to our developers to proceed with the further investigation.

    We will get back to you with update on this as soon as possible.

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    Answered by fxr on October 11, 2011 at 06:25 PM

    Just want to add; its only a minor technicality of some images not loading from a secure source when the page first loads and thats why you are sometimes getting those messages on IE & Chrome

    The actual content of the form is fine and completely secure. 



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    Answered by Mksafetynet on October 11, 2011 at 06:30 PM

    Thanks for looking into this.  Which images are you referencing that may not be loading from a secure source?  Would that be our logo?  If so, is there a way to fix that?




    Joel C.

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    Answered by fxr on October 11, 2011 at 07:13 PM

    Your logo is fine.

    its an issue with some of the form image elements themselves. Its not something us mere mortals can fix, the developers will have to take a look at it. 

    They dont work 24/7 so we may have to wait a few hours, but I am sure it will be treated with urgency as soon as they do come on shift. 

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    Answered by Mksafetynet on October 11, 2011 at 07:18 PM

    Thanks again.  I really appreciate all the support you have given.

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    Answered by yasinco on October 11, 2011 at 07:32 PM


    Your form is fine now on my browser, please try on yours.


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    Answered by HLM on March 11, 2012 at 06:41 PM

    Hi my facebook is messed up, when i log into it i see your connection to this website is encrypted to prevent eavesdropping. I've tried everything to fix it but i just cant figure it out. I'm starting to get so frustrated please help me.

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    JotForm Support

    Answered by idarktech on March 11, 2012 at 06:48 PM


    Would you mind if you can open a new thread for your question? This way, we can focusly help you find possible solutions without making branches on this topic. Thanks for your cooperation.

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    Answered by analistamarcio on June 06, 2016 at 09:55 PM

    Someone could test my link?

    I think there's a problem with my computer, not in the form!

    Here is the link: https://zapfix4.websiteseguro.com/imes


    Marcio Nunes Ferreira


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    JotForm Support

    Answered by jonathan on June 06, 2016 at 10:54 PM


    We will resolve your issue here https://www.jotform.com/answers/854992