If I downgrade my membership to the free version will I lose the forms that I have created in the Bronze membership?

  • Profile Image
    AshWard
    Asked on March 27, 2018 at 05:48 PM

    Hi there, 

    I was wanting to put my membership on hold for about 3 months - or downgrade to the free version as I won't be using it for the next few months but will need to kick my membership back off in a few months time. 

    If I downgrade my membership to the free version will I lose the forms that I have created in the Bronze membership?


    Thank you

    Ashleigh

  • Profile Image
    BDAVID
    Answered on March 27, 2018 at 07:04 PM

    No, you will not lose the forms. On regards of the already collected submissions, a free account allows storing up to 500 submissions, which is enough in your case, since your total submissions is 12 so far.

    So, please confirm if you would like us to cancel your subscription, put your account back to free, and refund you the recent charge.

  • Profile Image
    AshWard
    Answered on March 27, 2018 at 07:19 PM

    Thanks so much for your reply!

    So when I decide to upgrade again in a few months time, will the form I have created still be available for use - meaning the blank form that I have created and the link for people to complete it - will it still be there and saved to my account and okay for me to send out to have people complete it or will I need to recreate it again? 

    Thank you

  • Profile Image
    John_Benson
    Answered on March 27, 2018 at 10:25 PM

    Your forms and submissions will remain on your account forever (Paid or Free account) unless you remove it.

    I checked your account and you're still subscribed to the Bronze plan. Let us know if you want us to downgrade your account. Also, you can upgrade anytime by following this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    For more information about, account usage and limits, please check this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

     

  • Profile Image
    AshWard
    Answered on March 28, 2018 at 03:13 AM

    Thank you so much! That's great. 

    In that case, could you please downgrade me to the free version and refund the recent charge. 

    Thanks very much :)

    Ashleigh

  • Profile Image
    amy
    Answered on March 28, 2018 at 08:11 AM

    I downgraded your account and give a refund for it. Please allow around 4-6 business days for you to see the charge reflected back to your credit card.

  • Profile Image
    AshWard
    Answered on March 28, 2018 at 07:45 PM

    Thank you so much!