Autoresponder emails not being sent

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    Asked on March 27, 2018 at 05:53 PM

    Hello, on my form "Caregiver Agreement Form," we have three blanks for reference emails (Reference #1 Email, etc).  I have set up autoresponders to be sent to these addresses when the form is submitted, but they are not going out.  

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    Answered on March 27, 2018 at 07:28 PM

    I have checked the email history log and see that the Autoresponder emails are being sent from our end without any issue. I notice that the autoresponders are set to be sent using SMTP sender email address.




    Please check the SMTP settings of the account used for sending the emails from the JotForm account settings page.


    You may also try changing the sender email address to JotForm default address to see how it works.


    Let us know if the issue still persists. We will be happy to assist.