Autoresponder emails not being sent

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    amycothrangray
    Asked on March 27, 2018 at 05:53 PM

    Hello, on my form "Caregiver Agreement Form," we have three blanks for reference emails (Reference #1 Email, etc).  I have set up autoresponders to be sent to these addresses when the form is submitted, but they are not going out.  

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    Kiran
    Answered on March 27, 2018 at 07:28 PM

    I have checked the email history log and see that the Autoresponder emails are being sent from our end without any issue. I notice that the autoresponders are set to be sent using SMTP sender email address.

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    Please check the SMTP settings of the account used for sending the emails from the JotForm account settings page.

    1522193173SMTP_Settings.png

    You may also try changing the sender email address to JotForm default address to see how it works.

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    Let us know if the issue still persists. We will be happy to assist.