Why can't I downgrade the plan immediately?

  • Profile Image
    ACAK2017
    Asked on March 27, 2018 at 08:35 PM

    I have chosen to down grade my account status to free until registrations open for the next event. However all it did was to schedule us to downgrade 9 months from now. 

    Please explain.

  • Profile Image
    Nik_C
    Answered on March 28, 2018 at 02:59 AM

    Your plan is Bronze yearly, paid on 30th of November 2017: 

    1522220062Screen Shot 2018-03-28 at 8.53

    Since you canceled, your plan will downgrade when subscription period ends which is 2nd of December of 2018.

    Let us know if you have any further questions.

    Thank you!

  • Profile Image
    ACAK2017
    Answered on March 28, 2018 at 07:43 PM
    Sorry for the confusion. Please keep us on the same plan then if price
    stays the same at the end of the year.
    Peter
    Peter and Maria Rich
    Event Promoters
    Arnold Classic Australia Kyokushin
    ...
  • Profile Image
    John_Benson
    Answered on March 28, 2018 at 11:16 PM

    Hi Peter,

    Please take note that the discount is a one-time offer only. On the renewal date, you will be charged according to full price.

    Your account is still subscribed to the Bronze plan until December 02, 2018. Let us know if you want us to cancel your subscription immediately.

    I hope this information helps.