Spaces in Telephone Number Broke Form Prepopulation

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    grahamlaw
    Asked on March 27, 2018 at 10:02 PM

    I orginally used this format for telephone numbers in our consult booking form: (xxx) xxx-xxxx. However, when prepopulating the intake sheet the client fills out, the space between the area code and the rest of the number was still a space, and broke the prepopulate link.

    Attached is a screenshot of the email paragraph containing the link.

    The fix was easy - I simply changed the telephone number format to xxx-xxx-xxxx, but I thought you might like to know of the situation.

    Cheers, Carl.

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    tina
    Answered on March 28, 2018 at 04:17 AM

    Thank you for reporting this issue to us.

     1522227721Screen Shot 2018-03-28 at 12.0

    I tried to replicate it but I was not able to reproduce it. 

    Could you please provide us the steps in order to let us reproduce this issue on our end?

    Regards.

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    tina
    Answered on March 28, 2018 at 05:03 AM

    I have updated my latest response. Please refer to the latest one.

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    grahamlaw
    Answered on March 28, 2018 at 09:28 AM

    Thank you for your response. This is now working fine for me, and I too am no longer able to re-create the problem. I created an experimental booking sheet and reverted to the (xxx) xxx-xxxx telephone number format, and it worked fine, adding the + sign as in your screen shot.