- grahamlawAsked on March 27, 2018 at 10:02 PM
I orginally used this format for telephone numbers in our consult booking form: (xxx) xxx-xxxx. However, when prepopulating the intake sheet the client fills out, the space between the area code and the rest of the number was still a space, and broke the prepopulate link.
Attached is a screenshot of the email paragraph containing the link.
The fix was easy - I simply changed the telephone number format to xxx-xxx-xxxx, but I thought you might like to know of the situation.
- JotForm SupporttinaAnswered on March 28, 2018 at 04:17 AM
Thank you for reporting this issue to us.
I tried to replicate it but I was not able to reproduce it.
Could you please provide us the steps in order to let us reproduce this issue on our end?
- JotForm SupporttinaAnswered on March 28, 2018 at 05:03 AM
I have updated my latest response. Please refer to the latest one.
- grahamlawAnswered on March 28, 2018 at 09:28 AM
Thank you for your response. This is now working fine for me, and I too am no longer able to re-create the problem. I created an experimental booking sheet and reverted to the (xxx) xxx-xxxx telephone number format, and it worked fine, adding the + sign as in your screen shot.