Why conditions are not hiding certain fields?

  • Profile Image
    josephriba
    Asked on March 28, 2018 at 12:42 AM

    I have two more conditions that will not hide.  

    They are not hidden within the field controls

    I can find no condition that asks them to show.

    I have set out a screen shot. 

  • Profile Image
    Nik_C
    Answered on March 28, 2018 at 06:12 AM

    I found this condition:

    1522231283Screen Shot 2018-03-28 at 12.0

    That affects those fields:

    1522231366Screen Shot 2018-03-28 at 12.0

    So if those two fields are not True (any of those) the fields will show.

    Also, there is this condition:

    1522231435Screen Shot 2018-03-28 at 12.0


    1522231471Screen Shot 2018-03-28 at 12.0

    Which also affects those fields.

    Then condition 158:

    1522231708Screen Shot 2018-03-28 at 12.0

    And condition 165 as well:

    1522231904Screen Shot 2018-03-28 at 12.0

    So please review your conditions and make sure that there isn't any conflict going on.

    Let us know if you have any further questions.

    Thank you!

  • Profile Image
    josephriba
    Answered on March 28, 2018 at 10:08 PM

    I do not understand your answer.

    In every example you have given me fields 129 and 130 are asked to hide.

    I have removed the conflict that you pointed out.

    There is no condition you have shown me that asks these two conditions to show but as you have pointed out lots of conditions that ask 129 and 130 to hide. 

    You say - "So if those two fields are not True (any of those) the fields will show."  I am not sure what that means.  

    If the two conditions 113 and 114 are both satisfied then conditions 129 and 130 will hide.  If both conditions are not satisfied then then the result is neutral and the status quo remains i.e. 129 and 130 will continue to show but.........

    If either field 10 = No or field 7 = Yes then both of these require 129 and 130 to hide.  Why does this not work? 

    I see 158 and 165 but once again these both require 129 and 130 to hide, there is no requirement to show.

    I don't understand why 129 and 130 will not hide in response to field 10 and 7 conditions

    In your second email you point out that there is another condition condition that covers the same ground.  I have removed the duplicate conditions.  This has made no difference.

    The fields 129 and 130 will still not hide. 

    Can you offer any further suggestion that may fix this.  I am out of ideas.

    Thank you

  • Profile Image
    Nik_C
    Answered on March 29, 2018 at 04:09 AM

    I cloned and tested your form, but I wasn't able to replicate that issue anymore, the fields are not showing (conditionally), here is my test form, could you please test https://form.jotformeu.com/80872156695367 and let us know if you were able to replicate?

    What I had in mind when I said "So if those two fields are not True (any of those) the fields will show." is that if a certain condition is met the field(s) will hide, but if the condition is not met the field will remain shown, I just wanted to point out that maybe some of the conditions weren't true so that's why the fields were showing.

    We'll wait for your response.

    Thank you!