Suspended? 404 Error for Form

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    Daneene Rusnak 
    Asked on March 28, 2018 at 01:00 AM

    Created a form for story submissions on my website about 2 months ago. Tested it and it was working fine. Tonight, I  attempted to log in to my JotForm account and first received a "suspended account" error.  I was able to log in after resetting the password but I noticed the form I created was no longer listed. I proceeded to my website (link below) to check the form/functionality (Submit Your Story) and received a 404 error. I currently have a Bronze account. Please advise.

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    Answered on March 28, 2018 at 06:03 AM

    It seems that you have 2 accounts. The account BereaBPW witch has a Bronze subscription and a Free account Daneene.

    The form that is disabled was created in the account Daneene. The account is suspended because of the forms Clone of Jan. 25th, 2018 Webinar Registration and Jan. 25th, 2018 Webinar Registration. There is a logo added to those forms that is copyrighted and that is against our Terms of use

    Copyright Infringement. Company respects the intellectual property rights of others. Accordingly, Company has a policy of disabling access to any Submission that violates copyright law, suspending access to the JotForm Service to any user who uses the JotForm Service in violation of copyright law, and/or terminating in appropriate circumstances the account of any user who uses the JotForm Service in violation of copyright law.

    You have to agree to our terms and only then your account can be activated. The logo will also have to be deleted from the forms.

    If you have a proof that you have the rights use that logo, please let us know and provide us a proof.

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    Daneene Monroe Rusnak 
    Answered on March 31, 2018 at 12:23 AM

    Ok, how do I do that? Unable to log in to the Daneene account 

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    Answered on March 31, 2018 at 06:50 AM

    We have now removed the logos from the forms and activated your account. You should be now able to login to your account. If you need to use the logos on the form, it is required to change your account email address with the respective business email address.