Problema con la integración de jotform con dropbox

  • Profile Image
    Asked on March 28, 2018 at 03:24 AM


    últimamente la creación de las carpetas con los formularios que se han rellenado, no se crea en dropbox, es decir, algunos formularios no aparecen con su carpeta creada en Dropbox. 

    ¿a qué se puede deber? 

    un saludo. 

  • Profile Image
    Answered on March 28, 2018 at 07:56 AM

    I'm not sure if I understand your question correctly because the translation is not good enough to understand the exact problem you are experiencing. Could you please elaborate the issue you are having? 

    In order to help you, we first need to understand the problem and replicate on our end. After that, we can escalate it to our development team if there is a bug or we can provide a solution.

  • Profile Image
    Answered on March 28, 2018 at 11:21 AM

    Ok, don't worry. I trust to explain better in spanish. 

    Actualmente, mi formulario de jotform está integrado con Dropbox. Cada formulario que rellenan los usuario crea una carpeta nueva en Dropbox. 

    El problema está, cuando hay usuarios que rellenan el formulario y no se crea la carpeta en dropbox. 

    Espero haberme explicado mejor. 

  • Profile Image
    Answered on March 28, 2018 at 12:37 PM

    To my understanding, the Dropbox integration stops working. 

    Please try to remove the integration and add a new integration by following this guide:

    Give it a try and if the issue still persists, please contact us again.