Form errors on submitting

  • Profile Image
    Gwins
    Asked on March 28, 2018 at 04:47 AM

    https://www.jotform.com/edit/3971837700563035521??user=zsdjkhrftpHOD


    Dear Team,


    I have issue on editing the form and submit.

    It gives a message of error and don't want to submit

    I dont have hidden mandatory fields and I don't understand from where the issue is coming.


    Goto HOD submission and try to submit, it gives errors.


    Could you help me on this ?


    Thanks in advance

  • Profile Image
    tina
    Answered on March 28, 2018 at 09:00 AM

    I have cloned and tested your form. but I was not able to replicate the issue. Please refer the gif given below:

    1522241980dsd.gif

    Could you please provide us the scenario which the issue occurs?

    It would be so helpful if you provide the screenshot of error message.

  • Profile Image
    Gwins
    Answered on March 28, 2018 at 11:09 AM

    I still have this issue.

    The error is. There are errors on the form. Please fix it before continuing.

    Best Regards

  • Profile Image
    BJoanna
    Answered on March 28, 2018 at 12:36 PM

    I cloned your form made a test submission. Then I edited my submission using the edit link, but I was not able to replicate the issue you reported. I successfully re-submitted the form. 

    Here is my edit link - https://www.jotform.com/edit/3980635406323244907??user=zsdjkhrftpHOD 

    Please test it and see if you can still replicate the issue. 

    If you cannot replicate the issue with the edit link I provided you, but the issue still persists when you try to edit one of your submissions, please provide us one of your edit links that we can test.

  • Profile Image
    Gwins
    Answered on March 28, 2018 at 12:46 PM
  • Profile Image
    Gwins
    Answered on March 28, 2018 at 12:49 PM

    It seems that it is when I edit a submission from 2 to 3 days ago

    When i submit and edit the same day I dont have this issue

  • Profile Image
    BJoanna
    Answered on March 28, 2018 at 01:33 PM

    I was able to replicate the issue with your edit link. The error message "There are errors on the form. Please fix it before continuing." is shown but it seems that all required fields are filled. 

    Considering that you mentioned that the issue is related only to submission from 2 to 3 days ago, I checked the revision history of your form and I saw that the form was edited few times in past 2-3 days.

    Please try to edit and submit your form from the submission page.

    How to Edit Submissions Made on Your Forms


  • Profile Image
    Gwins
    Answered on March 28, 2018 at 01:43 PM
    This is the link
    https://www.jotform.com/edit/3971837700563035521??user=zsdjkhrftpHOD
    Best regards
    Gerard WinsChief Information OfficerP.O. Box 60991 Abu Dhabi, United Arab EmiratesT: +971 2 614 9999 | F: +971 2 651 0088M: +971 55 726 9157gerard.wins@danatalemarat.aewww.danatalemarat.ae
    Disclaimer: This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules.If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone.Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines.The integrity and security of this message cannot be guaranteed on the Internet
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  • Profile Image
    BJoanna
    Answered on March 28, 2018 at 01:53 PM

    I tested the edit link you provided and I was able to replicate the issue. 

    I just noticed that you reported the same issue on this thread - https://www.jotform.com/answers/1428143

    I saw that my colleague reported this issue to our developers. We will update you on that thread once this issue is resolved. 

    To avoid possible confusion, please reply on that thread if you have any followup questions or if you have any additional info regarding this issue. 

  • Profile Image
    Gwins
    Answered on March 29, 2018 at 02:40 AM

    Dear Team,


    I will do a test this week end.

    I clone the form and I did multiple edits today of the same submission without any issues.

    I entered a new submission and I will wait tomorrow or Saturday to edit it, to see if the issue is linked with the date/time.


    Looking forward to get feedback and the progress on this issue

    The  page with error is https://www.jotform.com/edit/3971837700563035521??user=zsdjkhrftpHOD

    And the form is https://form.jotform.me/80341881599467

    The parameter user is used to identify who is filling the form

    ??user=DOCTOR  for the initial submission

    ??user=zsdjkhrftpHOD  for the first approval of the HOD

    ??user=awxztqszv4CMO for the second level of approval

    If you are cloning the form to test it, please change the email recipients to avoid sending emails to the real staff here in the Hospital.

    Thanks in anticipation.

  • Profile Image
    BJoanna
    Answered on March 29, 2018 at 03:47 AM

    Once you test your form again, please update us on your other thread, because the issue is reported to our developers there. 

    Also, if you have any other additional info regarding this issue update us on the other thread. 

    Here is the link of your other thread - https://www.jotform.com/answers/1428143 

  • Profile Image
    Gwins
    Answered on March 29, 2018 at 03:53 AM

    Dear Joanna


    Your link sent yesterday, I am testing it TODAY and the error is appearing

    https://www.jotform.com/edit/3980635406323244907??user=zsdjkhrftpHOD 

    It was not the case yesterday.

  • Profile Image
    Gwins
    Answered on March 29, 2018 at 04:22 AM

    Dear TEam,


    The link that was working and sent yesterday by your Colleague  BJOANNA

    https://www.jotform.com/edit/3980635406323244907??user=zsdjkhrftpHOD 

    Today when trying it, it has the ERROR.

    I am sure it will help the team to understand what is the issue.

    Thanks in anticipation


    Regards


    Gerard


  • Profile Image
    Gwins
    Answered on March 29, 2018 at 04:26 AM

    I will use the other thread starting now.

    regards

  • Profile Image
    Gwins
    Answered on March 29, 2018 at 05:02 AM

    Dear Team,

    This project is supposed to go_live next week in the Hospital.

    I am really affected by this issue as I was recommending strongly jotform to the management board for this application.

    Please do your best efforts to locate and fix it.

    I will be following up with your team over the week-end

    Thanks in anticipation.

    Mr Gerard

  • Profile Image
    tina
    Answered on March 29, 2018 at 06:54 AM

    Sorry for the inconvenience caused to you.

    This issue has been escalated to the upper level by my colleague. May I ask you to share your latest experiences in this regard into this thread given below? From now on, you will be notified via the thread given below when the issue is fixed.

    Here is the link of your the thread you need to follow up from now on:

    https://www.jotform.com/answers/1428143 

    Thank you for your collaboration in advance.