issues with PDFs

  • Profile Image
    PrintThat
    Asked on March 28, 2018 at 05:02 AM

    Hi Guys,  

    I am having issues with pdfs being submitted through one of our order forms. 

    The form had been working super for over 300 orders but now a 4mb pdf is taking a long time to download and each time the file is corrupt. 


    Could you look into this and let me know if there is a solution. 


    On a separate note, could users upload directly to a google drive folder?  

  • Profile Image
    Adrian
    Answered on March 28, 2018 at 09:12 AM

    Can you please give us the Form URL that you are talking about?

    I believe it is this one. https://www.jotform.com/submissions/70804478646364

    I have tried downloading the uploaded PDF files from some submissions and I did not notice any corrupt PDF or slow download speed.

    If you can replicate the issue, please also give us the Submission ID of the submissions you are having problems with.

    On a separate note, could users upload directly to a google drive folder?  

    Unfortunately, it is not possible to upload the files directly to a Google Drive folder. The files have to be uploaded to our servers first and then they will sync with Google Drive if you have the integration set up (I can see that you have already done so).