Downgrading not happened

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    Asked on March 28, 2018 at 05:26 AM

    I downgraded our package to the free version in mid 2017. But you did not do it. What happened?

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    Answered on March 28, 2018 at 09:25 AM

    I am not sure what would that happen. If you have downgraded your subscription then it charging should have stopped.

    I can see that your account is scheduled to be downgraded on April 17th, 2018.

    You can also downgrade your account on the PayPal website.

    How do I cancel an automatic payment I have with a merchant?

    Here is how to cancel an automatic payment with a merchant:

    1. Click the Settings icon next to "Log out."
    2. Click the Payments tab, then click Manage pre-approved payments under "Pre-approved payments."
    3. Select the payment you'd like to cancel, then click Cancel.

    A subscription can be canceled up until the day before the next scheduled payment in order for you not to be charged.