What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I don't seem to be receiving our e-mails through our forms online

    Asked by abbeywindows on October 29, 2012 at 07:36 AM

    Hi,

    Could you please tell me why I am not receiving my website submissions to my e-mail address? Thanks in advance. Karl

    Page URL:
    www.abbey-windows.co.uk

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    Answered by abbeywindows on October 29, 2012 at 07:37 AM

    It's only in the past two weeks that this has stopped happening up until then it was all fine, so I'm puzzled.

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    JotForm Support

    Answered by Welvin on October 29, 2012 at 07:43 AM

    Hi Karl,

    Please set your form notifications "Sender E-Mail" to noreply@jotform.com

    You might also want to set the "Reply-To Email" section to your form Email Address field just in case you want to reply to your submissions directly from your email account.

    Please let us know if the problem still persist after doing the above solutions.

    Thank you very much and I hope this helps.
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    Answered by abbeywindows on October 29, 2012 at 07:44 AM

    It will not let me click on notificatiosn 2, also could you tell me or send me the ip address of who logged in yesterday and created a form?

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    Answered by abbeywindows on October 29, 2012 at 07:45 AM

    What is the e-mail address that it is currently sending leads to?

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    Answered by abbeywindows on October 29, 2012 at 07:49 AM

    Sorry I figured why it would not open, but I still would like to know who created the form yesterday if possible?

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    JotForm Support

    Answered by Welvin on October 29, 2012 at 07:49 AM

    Hi Karl,

    109.144.199.41 is the last IP on our record. I also don't know if  the IP will change if someone will logon to an account. But I think we don't have this kind of feature on our end. 

    What is the e-mail address that it is currently sending leads to?

    -Form notifications Recipient E-mail is set to info@abbey-windows.co.uk

    Thank you very much.

     

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    Answered by abbeywindows on October 29, 2012 at 07:52 AM

    I just don't know who created a form yesterday (that IP is mine) but the last to log on is me ofcourse today. 

    Has Jotform settings changed recently is that why it is not sending to my e-mail address because like i said this has only happened for the past 2-3 weeks,

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    JotForm Support

    Answered by EduardoMendez on October 29, 2012 at 09:18 AM

    Hi there,

    We'll be glad to look into this for you.

    Can  you please let us know which for you are refering to?

    We'll wait for your response!