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    Checkbox form continues to revert to original 3 after pasting into website.

    Asked by Rtistik on February 18, 2011 at 10:44 AM

    I have created a "contact' form that has one checkbox button for subscribers to select.  After removing the initial 3 boxes that are in the initial form and leaving only one box to check, I then save the form, post to my website, it all looks great.  Check the website, all is well.  But then the next day, the form reverts back to having the initial 3 checkboxes with 'option 1, option 2 and option 3 in the form.  What am I doing wrong?


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    Answered by DanielGriffin on February 18, 2011 at 11:28 AM

    Hi Rtistik,

    It looks like that change wasn't saved because when I go directly to the form it also has the three options.  I have cloned a copy of the form for you and removed the other two options.  Have a look in My Forms and you will see it there.  If you like you can simply use the clone, or if you want to make the same change yourself, open up your existing form, selct the option field and click the properies icon (it looks like a gear).  Then delete the extra options and click ok.  Be sure to Save the entire form at this stage, then you're good to go.



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    Answered by Rtistik on February 21, 2011 at 12:34 PM

    I went ahead and changed my form as your instructions, then deleted your clone.  I saved the form (the little save disk icon in the upper left?) then went to 'setup and share', clicked on Source Code on the upper menu.  Copied and pasted into my iWeb.  Saved and published.  All looked great...but it is still showing 3 boxes.  hmmm
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    Answered by DanielGriffin on February 22, 2011 at 07:16 AM

    Hi there,

    Yes that's right, you are doing it correctly, but it wasn't saving for some reason.  Most likely your session had timed out.  If you try logging out and back in again it might make a difference.  I just logged in as you and made the exact same change that you tried, and it is saved this time.  Refresh your page and you'll see the change.

    By the way, you don't need to paste back into iWeb to republish, since the form ID hasn't changed; so any changes that you make in JotForm should instantly be seen on your site.



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    Answered by Rtistik on February 22, 2011 at 08:56 AM

    Thanks a TON!