Form unable to be submitted

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    ITFCharlotte
    Asked on March 28, 2018 at 11:39 AM

    Hey guys, 

    We are having trouble with our "2018 Iron Tribe Challenge Registration/Waiver form and our participants are unable to submit it. It is giving them a "Please wait" message. I wanted to see what would be causing the issue. Thanks so much for your help. 

  • Profile Image
    BJoanna
    Answered on March 28, 2018 at 12:51 PM

    I am unable to test your form because the payment integration requires a live credit card. 

    I have cloned your form and I integrated my form with the Stripe Test Mode. I was not able to replicate the issue you reported. I successfully submitted my form. 

    1522255625stipe.gif

    Here is my form: https://form.jotform.com/80864551727969 

    Feel free to test it. 

    If your form is embedded, please provide us the webpage URL. You can also try to embed the form with the iFrame code to see if that will resolve the issue. 

    Getting the Form iFrame Code

    If the form is not embedded, then re-connect your form with Stripe to see if that will resolve the issue.