Suddenly my conditions don't work and payments don't calculate

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    dmichaels
    Asked on February 18, 2011 at 11:14 AM

    My form name is Shabbat Across America 2011

    I thought htis was working until yesterday, but today, fields display even though conditions are not met. Also, the Total is not being calculated and displayed.

    This form is already in use, I have users waiting to fill iot in, and I'm at a loss for how to fix it.

    Thanks,

    David

     

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    dmichaels
    Answered on February 18, 2011 at 11:17 AM

    I should add that the problem can be seen even when viewing the form in Preview mode at the Jotform site.

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    DanielGriffin
    Answered on February 18, 2011 at 11:42 AM

    Hi David,

    Not sure if you have fixed this yourself.  I've just taken a look and it appears to work fine for me - see below an order for one adult and one child taken from the paypal landing page.  Can you let us know which browser you are using - perhaps there is some broken javascript in your page that's interfering with the form.  Also, make sure you haven't disable javascript in your browser as this could also cause hiddle elements in the page to show up.

    Thanks,  Daniel

     

    DescriptionsAmount
    Adults (SAA)Adults (SAA)Adults (SAA)
    Adults (SAA)
    $18.00 Item price: $18.00 Quantity: 1 Children (SAA)Children (SAA)Children (SAA)
    Children (SAA)
    $10.00 Item price: $10.00 Quantity: 1
    Item total $28.00
  • Profile Image
    dmichaels
    Answered on February 19, 2011 at 11:14 AM

    Thank you.

    After reading your answer, I went into IE8, Tools/Advanced/Reset

    That fixed it. I realize that I used a shotgun instead of a scalpel, so I don’t know what was making it not work, but it looks ok now.

    Thank you for your quick response.

     

    DAvid