Email redirect causing issues

  • Profile Image
    macgyverated
    Asked on March 28, 2018 at 01:12 PM

    I attempted to implement the "change email recipient" feature on several of my forms.  It appears that any time I have that feature set up on a form, ALL form submissions fail to be emailed to any of the established recipients.

    I also have some confusion over exactly how that feature should be configured.  If I have a standard email recipient established under the "emails" settings submenu, and based on a specific form question response I want that form submission to go to that standard recipient AND another recipient, do I need to enter both email addresses in the "change email recipient widget, or do I leave the standard where it is and just add the secondary and it will go to both?

    On the form referenced below, there are a number of submissions that we never received any emails at all for, so I have since removed the change email recipient feature so that we will start getting emails again.

    As a specific example, one of our field techs made a submission where the "Enter WO#" field value is 391555.  We never received an email for that submission.

    I'd also like to know if there is an easy way to have emails resent for form submissions within a given date/time range.  I have been forwarding them one-by-one to our dispatcher, but this tales a long time to do.


    Thank you for your assistance.

  • Profile Image
    Victoria_K
    Answered on March 28, 2018 at 02:10 PM

    Unfortunately, we cannot review the conditional statement you had earlier, because it has been deleted. But, as far as I understood, you need to add a recipient to the Notification template based on some condition. To implement that, my best recommendation would be to include both addresses at the conditional statement, like below:

    1522260223screenshot8d2gc.png

    When the condition is met, the only email and to only specified at statement email will be sent. 

    We do apologize for any inconvenience, but there is no way to re-send emails from our end as they were not even created. If it is an option, I would suggest forwarding those emails from the box, which was set to receive them on a condition, I'm afraid that is the only way.

    Hope this helps. But, if you need any other assistance, just let us know.