Cancel and refund subscription request.

  • Profile Image
    cateattorneysync
    Asked on March 28, 2018 at 01:49 PM
  • Profile Image
    Richie_P
    Answered on March 28, 2018 at 02:33 PM

    I checked your account and you are scheduled for a downgrade on 4/29/2018.

     Kindly, let us know what to cancel so that we can assist you better.

    Thank you.

  • Profile Image
    cateattorneysync
    Answered on March 28, 2018 at 02:40 PM
    hi- sorry, I didn't realize I was posting when I sent that. Anyhow,  Yes, I've downgraded, but I'd like a full refund for this account. My colleague set up a different account and we have already paid and designed forms. This is a duplicate. Thanks.
     
  • Profile Image
    cateattorneysync
    Answered on March 28, 2018 at 02:43 PM
    hi- sorry, I didn't realize I was posting when I sent that. Anyhow, Yes,
    I've downgraded, but I'd like a full refund for this account. My colleague
    set up a different account and we have already paid and designed forms.
    This is a duplicate. Thanks.
    Cate Humpage
    Digital Marketing Manager | AttorneySync
    e: Cate@AttorneySync.com p: (312) 639-7559
    ...
  • Profile Image
    Richie_P
    Answered on March 28, 2018 at 03:26 PM

    I have checked your account and it seems you have used PayPal method as a mode of payment. To clarify, have you followed these steps found in this guide when you canceled your subscription?How-Can-I-Cancel-My-PayPal-Subscription

                                                     -

    1. Login to your Paypal Account
    2. Find the reference to the latest payment you have made to JotForm
    3. Once found, click the subscription number for that transaction
    4. Now click on the "Cancel Subscription" button and that is it.


    If not, please follow the steps to avoid getting your subscription auto renewed.

    We will wait for your response.

  • Profile Image
    cateattorneysync
    Answered on March 28, 2018 at 03:53 PM

    Yes, it appears the subscription is canceled in paypal. I need a refund for this payment.

  • Profile Image
    BDAVID
    Answered on March 28, 2018 at 05:31 PM

    The subscription(S-46C26204RT7136326) for your account username "cateattorneysync" has been cancelled, and refunded. Your account is back to free plan. Open a new thread if you need anything else, we will be glad to assist you.