WePay Payment Integration>>Receiving Payment Error: error 1011 this access_token has been revoked.

  • Profile Image
    mreinan
    Asked on March 28, 2018 at 02:26 PM

    Hello,


    Can you tell me what is wrong the payment widget?  I disconnected and reconnected WePay.  And it still didn't work. 


    http://www.603alliance.org/contribute



    Payment Error 1011
    this access_token has been revoked
  • Profile Image
    BDAVID
    Answered on March 28, 2018 at 03:20 PM

    Please contact you WePay support, probably something it your account is causing this issue. Let us know if you have more questions.

  • Profile Image
    mreinan
    Answered on March 29, 2018 at 01:43 PM
    Hello,
    I contact WePay and they say it is on your end. See the message below. Please help!
    Mira (WePay Support)
    Mar 29, 10:26 AM PDT
    Hi Matt,
    Thanks for getting back to me!
    I have confirmed with our API team that JotForm will need to be the ones providing you with a new access token. I am very sorry for any negative experience this has caused; however, you will want to discuss this further with their team.
    Please let me know if I may be of further assistance.
    Best wishes,
    Mira​
    Matt Reinan
    612-201-3854
    Buzz360.co
    ...
  • Profile Image
    BDAVID
    Answered on March 29, 2018 at 02:05 PM

    I have forward this to our back-end team. You will be updated via this thread.

  • Profile Image
    mreinan
    Answered on March 30, 2018 at 05:09 PM

    Thank you.  Patiently waiting.  :)

  • Profile Image
    mreinan
    Answered on April 02, 2018 at 11:02 AM

    Hello, 


    Has anyone had a chance to look at this at yet? 

  • Profile Image
    david
    Answered on April 02, 2018 at 11:47 AM

    This has been assigned to a developer to look in to and given a rather high priority.  As soon as they have a chance to get this resolved we will let you know here in this thread.

  • Profile Image
    mreinan
    Answered on April 04, 2018 at 11:13 AM

    Still waiting.  Please help. 

  • Profile Image
    david
    Answered on April 04, 2018 at 11:38 AM

    The ticket is still open and assigned to a developer.  As soon as they have had a chance to address the ticket, we will let you know.

  • Profile Image
    mreinan
    Answered on April 09, 2018 at 12:54 PM

    Hello,


    Any idea of what is taking so long?  The original ticket was submitted on March 28th.  I have people waiting for answers.  


    Please help.

  • Profile Image
    david
    Answered on April 09, 2018 at 01:11 PM

    There has not been any action so far on this ticket as far as I can tell.  I will request a status update as it has been a fair amount of time since the ticket has been opened.  Apologies for the delay.

  • Profile Image
    mreinan
    Answered on April 12, 2018 at 11:24 AM

    Any updates yet?  

  • Profile Image
    TREVON
    Answered on April 12, 2018 at 12:38 PM

    Unfortunately we do not have a feedback yet on the status of the ticket but rest assured our developers are working on it.

    We will update you on this thread once the issue is resolved.

  • Profile Image
    mreinan
    Answered on April 16, 2018 at 10:25 AM

    Hello,

    Any movement on this ticket?  This is getting ridiculous.   Usually your support is great, but on this ticket it is the worst support I have received from any company. 


    Please look into this issue ASAP!!!

  • Profile Image
    TREVON
    Answered on April 16, 2018 at 10:47 AM

    Our sincere apologies for inconveniences caused. I have requested our back-end team to give feedback on the same.

    Once again our sincere apologies for inconveniences caused.

  • Profile Image
    mreinan
    Answered on April 20, 2018 at 10:49 AM

    Hello?????  This is getting close to a month now.  I need some answers.


    I can't wait any longer. 

  • Profile Image
    BDAVID
    Answered on April 20, 2018 at 11:24 AM

    Unfortunately, there is no estimated time-frame for a resolution, nor a way for us to expedite the resolution process.

  • Profile Image
    mreinan
    Answered on April 23, 2018 at 11:14 AM

    Ok. Seems like this is take a very long time compared to other tickets I have submitted.   It would be nice to get an answer soon!

  • Profile Image
    david
    Answered on April 23, 2018 at 12:20 PM

    I forwarded this to my manager to look in to.  This has indeed taken quite a bit longer than it should, especially given the priority assigned.  We will follow up as soon as we have more information.

  • Profile Image
    Jeanette
    Answered on April 23, 2018 at 12:57 PM

    Usually we respond quicker when the issue is affecting many users. But, the ticket was reassigned to another developer in an effort to help you in a better way. I cannot give you a time frame, but hopefully it will be fixed soon,

  • Profile Image
    NeilVicente
    Answered on April 24, 2018 at 01:24 AM

    Hi,

    I am the developer to whom your issue was reassigned.

    Error 1011 means the access token granted to JotForm's WePay app has been revoked for some reason.

    May we ask if you, by any chance, have tried reconnecting the form to WePay?

  • Profile Image
    mreinan
    Answered on April 30, 2018 at 12:21 PM

    Hello,


    Yes, that didn't work. 


    And I have talked with WePay and they said everything is fine on their end.  They said it was something on your end.  

  • Profile Image
    david
    Answered on April 30, 2018 at 12:23 PM

    Thank you for confirming.  I will pass this along to the developer assigned and we will follow up as soon as we have an update.

  • Profile Image
    mreinan
    Answered on April 30, 2018 at 05:17 PM

    Ok, thank you. 

  • Profile Image
    NeilVicente
    Answered on May 04, 2018 at 05:35 AM

    Sorry if we're not very clear in our previous response.

    We checked your form and noticed that it has not been changed since 01/05/2018.

    Can you please refer to the image below and confirm that you did reconnect the form to WePay properly?

    15254265031428819.png

  • Profile Image
    mreinan
    Answered on May 04, 2018 at 10:08 AM

    I did do that before.  And I just did it again and it didn't work.   Hopefully this helps track down the bug. 


    1525442900Screen Shot 2018-05-04 at 9.08

  • Profile Image
    david
    Answered on May 04, 2018 at 11:15 AM

    I checked the form and the last edit date still shows as January 8th:

    1525446769Capture.PNG

    Disconnecting and reconnecting the integration should trigger a save, as would any changes to the form.  Make sure the correct form is being edited.

  • Profile Image
    NeilVicente
    Answered on May 08, 2018 at 05:57 AM

    @mreinan

    Can you please tell us if the issue still persists?

  • Profile Image
    mreinan
    Answered on May 08, 2018 at 02:01 PM

    Yes, I have reestablished the connection many times.  It looks like the date is not updating.  I have tried that at least 3 three times.    I even cloned the form and I can't get it to work. 


    Cloned form - https://form.jotform.com/81275077315154


    Any other ideas?



  • Profile Image
    NeilVicente
    Answered on May 11, 2018 at 04:29 AM

    Sorry for the late update. We are still troubleshooting this specific issue.

    Our findings so far show that the same revoked access token is being produced by the integration on your forms.

    This shouldn't be the case, so we're digging deeper to find the root cause of the problem.

    In the meantime, can you try re-integrating your form to WePay using a different browser?


  • Profile Image
    NeilVicente
    Answered on May 11, 2018 at 04:40 AM

    By the way, may we know which browser you were using when you integrated both forms before?

  • Profile Image
    mreinan
    Answered on May 14, 2018 at 11:52 AM

    I just reconnected the form inside Firefox and it now works.   I was using Chrome. 

  • Profile Image
    david
    Answered on May 14, 2018 at 11:55 AM

    Excellent, thank you for the update.  It might have been something in Chrome blocking the update, though Chrome does work from my end.  If there are any further issues with this, let us know and we will take another look.