- robinowsleyAsked on October 29, 2012 at 12:10 PM
Plimus has been charging me twice every month for the last several months. First a charge for 49.95 (which I understand, as that's my monthly charge), but then another one for 1.50. Yes, it's a small amount, and this may seem petty. So, I didn't say anything at first, also because I initially imagined it might be some bullcrap charge for having to update my credit card information several months ago.
But it's still ongoing many months later. Why are they charging me this additional amount? I don't see anything listed on the subscription page for an additional buck fifty above and beyond the 49.95 for the most expensive subscription. I didn't agree to anything with Plimus specifically.
I'm really hoping you won't pass the buck and say I have to contact Plimus. The abovementioned situation that resulted after my credit card expired took me about 2 hours to resolve. My experience with them has thus far been DREADFUL. They continued to insist I did not have an account with them, even though they're on my credit card statements each month, and it took them forever to work it out, since I had no username and password with them (having never actually chosen their services or signed up for anything on THEIR site).
I'm hoping someone on your end, the company I actually signed up with, can take some responsibility for looking into this. Thanks.
- jeanettebmzAnswered on October 29, 2012 at 02:38 PM
I am truly sorry to hear all of the inconveniences you have had .
Unfortunately, the issue is on Plimus side, as our account have never been credited with the additional $1.50 you mentioned above
Please check this snapshot so you can see a proof of what I am saying
Since you don't want to contact them , due to your previous experience , I think the best solution for you is to switch to our new Payment Gateway FastSpring.
So upon your confirmation I can cancel your Plimus subscription, which will expire on Nov 24. Once it expires you will recieve a notification from us and you can go ahead and re-upgrade your account. This time the System will redirect you to FastSpring. Which is so far, the best option we have found for our Customers
If you have doubts or more questions , please let me know
- robinowsleyAnswered on October 29, 2012 at 02:55 PM
I have no reason to believe that contacting Plimus today would lead to anything less craptastic than the last time I contacted them. Plus, Plimus just seems less and less and less trustworthy.
So yes, I think this alternate payment situation sounds better. At least, I hope that this FastSpring is less inclined to instigate charges that were never agreed to in the first place nor subsequently explained after the fact.
But wait a minute. :) Can we please do this switcheroo in such a way that my services/account will not be interrupted, downgraded, paused, what have you, in the meantime?
- jeanettebmzAnswered on October 29, 2012 at 03:03 PM
Due to those complications, FastSpring is our new payment gateway to enable our customers to pay either through their Credit Card or Paypal Account. And we have not had complaints so far with it.
Do not worry , your subscription will expire on Plimus on Nov. 24. You will recieve a notification on (or before) Nov 24 and will have until noon, next day , before the account actually downgrades. (EST) , so you have enough timeframe to re-upgrade without interruptions as it takes only minutes for this process.
Your subscription is now scheduled to downgrade on Nov 25 (at noon)