Jotform > ZenDesk: Create ticket via email

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    3phasemarketing
    Asked on March 28, 2018 at 07:37 PM

    Hi there - is there a reason a completed JotForm will not be read as a ticket in ZenDesk, whereas emailing the same email address directly will create a ticket...?

     

    Thanks so much

    Richard

     

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    Mike
    Answered on March 28, 2018 at 10:27 PM

    Are you trying to create a ticket that is supposed to be placed by the user (from the user's email address)?

    Normally, the email notifications are being sent from the noreply@jotform.com email address. The users' email addresses are being added to the Reply-To: header rather than the From: header.