Account suspended

  • Profile Image
    Ann Rachelle 
    Asked on March 28, 2018 at 10:56 PM

    we received notification that our account has been suspended. The “log in failed- suspended” language appears when I try to log in. At my office, a warning appears when I visit the site that the IP address was flagged as a possible phishing scam. How do I activate the account again? Also, I have tried out the free service and been satisfied and would like to understand how an upgrade would benefit me

  • Profile Image
    Answered on March 29, 2018 at 04:45 AM

    Your account has been suspended because our system detected that your form Travel Disclaimer and Insurance Waiver is requesting for credit card details.


    This violates our Terms of Use.

    Phishing. You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    Upon further investigation, I found out that you have already deleted this form and was sent to Trash. However, please be advised that our Phishing Detector tool can still see this and that is why your account has been suspended.

    In order for us to reactivate your account, please confirm that we may proceed in removing this form in your account. Once we remove this form, then your account will be reactivated.

  • Profile Image
    Answered on March 29, 2018 at 08:43 AM
    Good morning
    If there was a form for Travel Disclaimer and Insurance, then there is
    a problem. We did not create this form. I am the administrator of the
    account and I certainly did not create it. Is there a way for our
    account to be compromised? How would that happen?
    Please remove the form from our account.
    Can you give us any advice for making sure our account is secure? Once
    the account is reactivated, I will change the password. Are there any
    greater protections in having a paid account?
    Thank you
    Ann Littell Mills
    Courtney & Mills, LLC
    725 West Battlefield Rd.
    Suite A
    Springfield, MO 65807
    fax 417-869-9891
    -- A river cuts through a rock, not by power, but by persistence
    NOTE: The Missouri Bar Disciplinary Counsel requires all Missouri
    lawyers to notify all recipients of e-mail that (1) e-mail
    communications is not a secure method of communication, (2) any e-mail
    that is sent to you or by you may be copied and held by various
    computers it passes through as it goes from sender to recipient, (3)
    persons not participating in our communication may intercept our
    communications by improperly accessing your computer or my computer or
    even some computer unconnected to either of us which the e-mail passes
    through. I am communicating to you via e-mail because you have
    consented to receive communications via this medium. If you change
    your mind and want future communications to be sent in a different
    fashion, please advise me at once. Thank you
  • Profile Image
    Answered on March 29, 2018 at 11:17 AM

    I have re-activated your account back to good status. You can now use and manage your forms properly.

    I also deleted the guilty fields of the "Travel Disclaimer and Insurance Waiver" form. 

    Just to add, if you want to collect payments or selling product, please follow this guide:

    Can you give us any advice for making sure our account is secure? Once the account is reactivated, I will change the password. Are there any greater protections in having a paid account?

    Yes, try changing your password in the Account Settings section. The only difference between paid and the free account is the monthly limits. We do not have greater protection for paid accounts.

    I hope this information helps. Let us know if you need further assistance.