Why are we not able to submit form?

  • CroydonSSP
    Asked on March 29, 2018 at 9:20 AM

    Hi,

    I have finished building my form but the submit buton does not seem to work. Please can you advise?

    Many Thanks

  • TREVON
    Replied on March 29, 2018 at 11:39 AM

    I have tested your form and I noticed that you have some fields that are required and also hidden using conditional statement.

    For instance in your form if I chose not to agree for photographs to be taken and go to next page where I am supposed to add comment and submit, you have other fields that are required to be filled but the condition is directing me to submit based on my answer.

    1522337702Screen Shot 2018 03 29 at 18 Screenshot 10

    My recommendation would be, you make these fields not required so that if I say I do not agree to the earlier condition of photos being taken, I can be able to submit the form

    https://www.jotform.com/help/367-How-to-Make-a-Field-Required-Based-on-User-s-Answer

    You will subsequently need to do these for all your other fields that would lead to someone skipping other question and go to submit.

    Alternatively you can make the other fields as not required as this will not trigger the error message.

    https://www.jotform.com/help/242-How-to-Manage-Multiple-Fields


    Related Thread:

    https://www.jotform.com/blog/254-Should-You-Use-Required-Fields-on-Your-Form