Is there a way to fix this top image on auto emails?

  • Meg_Spisich
    Asked on March 29, 2018 at 10:41 AM

    Hello,

    We have been creating Jotforms with an auto email every time someone has a submission. I've been testing the emails (for all of our emails) and every time I get a test email there is a red x in the top of the email. I want to make sure that people are not getting that when they actually do submit something. Is there a way to fix that? I make sure to download the images when I get the email too and it still stays red with an x. 


    Thanks, 


    Aimee 

    Jotform Thread 1429612 Screenshot
  • John_Benson
    Replied on March 29, 2018 at 12:11 PM

    Please try removing it in the Email Content of your Email Alert. Here's a guide: https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

    If the issue still persists, please provide the direct form link so we can investigate it further.

    Thank you.

  • Meg_Spisich
    Replied on March 29, 2018 at 12:57 PM

    I tried removing it, but red x still appears. Here is the a link:


    https://www.jotform.com/build/80673974488172

  • John_Benson
    Replied on March 29, 2018 at 1:20 PM

    Please click the Save button after removing it. I also cleared your form cache on our server.

    I submitted a test submission and here's the email I have received:

    1522343894Email ar 001 Screenshot 10

    I was not able to see the red "X" in the screenshot you provided. Please try to fill up the form and submit it manually to test it further.

    Let us know how it goes. Thank you.