Isolated incident with a condition

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    jcacagility
    Asked on March 29, 2018 at 11:03 AM

    This form has a condition linked to the date. The condition is set to charge a late fee AFTER April 1, 2018.  However, 1 submission from a Bill Langer was charged the late fee on March 29th, even though the date of his submission was March 29th. None of the other submissions have had this issue.

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    david
    Answered on March 29, 2018 at 12:28 PM

    I checked that submission and it looks like somehow their date was set to March 28th, 2019:

    1522340823Capture.PNG

    Likely due to their system clock being set to the incorrect date.  Since the date field is grabbing today's date, that is what was used.  The condition applied correctly in this instance.

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    tvc_wine
    Answered on March 29, 2018 at 04:59 PM

    OK - thanks. This was the only instance of this occurring. Since I have set the date field to be read only, I am wondering if requiring applicants to enter the date (but preventing them from inserting past dates) would avoid this from happening in future. 

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    BDAVID
    Answered on March 29, 2018 at 07:59 PM

    If you want them to enter the date, but prevent them from inserting past dates, you can setup the restriction at the date settings: https://www.jotform.com/help/337-How-to-Use-the-Date-Limits-Option