Why is my account suspended?

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    Asked on March 29, 2018 at 11:19 AM
    I am getting the same message. I have changed my password twice, but my developer is waiting for this! Ugh. 
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    Answered on March 29, 2018 at 11:40 AM

    Your account is suspended because of the Social Security Number field that you added to your form. Collecting of SSN can be against our Terms of Use.

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    I removed SSN  field form your form and I activated your account.

    If you want to collect SSN you have to add a sort agreement and/or an e-signature field to the form, so your customers can agree to provide their SSN along with personal info.

    Here are some widgets you can add to the form (signature fields):


    You can also add this Terms of use widget (for the agreement)