PagSeguro Integration: Error on submit

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    monetizeservicos
    Asked on March 29, 2018 at 01:06 PM

    Hi, I am using the PagSeguro integration process with Jotform, but when I fill all the fields and try to debit the card, the system shows these errors:

    PagSeguro Payment Error
    53034shipping address state invalid value: S�o Paulo53047credit card holder birthdate is required.53051credit card holder phone is required.53049credit card holder area code is required.53065billing address state invalid value: S�o Paulo

    My form:

    https://submit.jotformz.com/submit/80866774238672/

    I made a contact with PagSeguro Support, but they say that the process is working on.

    Can you support me?

    Regards,

    MR

  • Profile Image
    Adrian
    Answered on March 29, 2018 at 02:37 PM

    It looks like you have entered invalid information in the form.

    You can set the Sandbox Mode on your Payment Integration Settings to Yes and test the form using real data. You can switch it back to No after you finish testing the form.

    15223487271.png

    Make sure the phone number, address, and every information in the form is valid.

  • Profile Image
    monetizeservicos
    Answered on March 31, 2018 at 06:50 AM

    Adrian, many thaks for your response.

    I filled in all fields as the form showed (probably the API didn't opened it in the correct way).

    Regards,

    MR

  • Profile Image
    Adrian
    Answered on March 31, 2018 at 08:26 AM

    I have tried making a test submission to a form with PagSeguro Payment Integration and I received a similar error.

    Let me forward this issue to our developers to see if there is an issue on our end and we will let you know via this thread when there is an update.

    We are sorry for the inconvenience.

  • Profile Image
    Adrian
    Answered on April 02, 2018 at 07:32 AM

    I was able to make a test submission in a form that I have integrated with PagSeguro. The form is in Sandbox Mode (real credit cards won't be charged).

    https://form.jotform.com/80875178559979

    15226660493.gif

    It looks like the State that you have entered is invalid (São Paulo). The State shortcode (abbreviation) should be used instead, so for São Paulo, the users should enter SP.
    Please make sure that all the information entered is correct and valid.

    You can find more information on how to fill the form integrated with PagSeguro in this help article.
    https://www.jotform.com/help/492-How-to-integrate-PagSeguro-with-your-form

    In the link below, you can see the list of the States of Brazil and their Abbreviations.
    https://en.wikipedia.org/wiki/States_of_Brazil

    Related Article:
    https://www.jotform.com/blog/380-New-Integration-Collect-PagSeguro-Payments-Through-JotForm


  • Profile Image
    olivia
    Answered on April 03, 2018 at 11:07 AM

    Hello again,

    I have added a placeholder for the state field. I hope that this prevents submitters from entering wrong information.

    1522767996Screen Shot 2018-04-03 at 18.0

    If you recommend another solution, please share it with us.

    Thank you for your collaboration. 

  • Profile Image
    monetizeservicos
    Answered on April 05, 2018 at 08:18 AM

    Many Thanks.

    Is there any possibility to create a Combo or input Options on State Field? My intention is to reduce the risk to fill the fields.

    The Combo of Month are in English, how can I change it to portuguese/


    Regards,

    MR


  • Profile Image
    monetizeservicos
    Answered on April 05, 2018 at 08:32 AM

    Adrian, I am still having problems with the PagSeguro Integration.

    I am not using the test configurantion (Sandbox), I am trying effectively.

    See bellow the screen and the error.


    Regards,

    MR

    1522931438Captura de Tela 2018-04-05 à

  • Profile Image
    tina
    Answered on April 05, 2018 at 09:49 AM

    Sorry for the inconvenience caused to you.

    We will investigate it and inform you soon.

  • Profile Image
    monetizeservicos
    Answered on April 06, 2018 at 02:26 PM

    Hi, Tina.

    Any goodnews?


  • Profile Image
    Jed_C
    Answered on April 06, 2018 at 03:10 PM

    We apologize for the ongoing issue.

    I have notified the assigned developer about this issue to further check. We will notify you via this thread once there's an update.

  • Profile Image
    olivia
    Answered on April 07, 2018 at 02:43 AM

    Hello @monetizeservicos,

    Thank you for reporting the issue.

    As you see in the error message, credit card holder birthdate is required for your case. This should be related with your credit card etc but I have created a cc holder birthdate field now. 

    1523083761Screen Shot 2018-04-07 at 09.4

    Please note that, submitters should enter email, cpf, holder phone and holder birthdate associated with their credit card. Pagseguro checks these informations and returns the error or success codes. We don't process these informations, we just show the return messages from PagSeguro.

    Your issue should be fixed now. Please try again and if you encounter an issue, please inform me.

    Thank you.

  • Profile Image
    monetizeservicos
    Answered on April 09, 2018 at 01:27 PM

    Many thanks for your support.

    Please, see if you can help withe the fields set-up.

    Is that possible to change the fields definition as showed bellow?    1523294831Captura de Tela 2018-04-09 à

    Many Thanks In Advance.

    Regards

    MR

  • Profile Image
    monetizeservicos
    Answered on April 09, 2018 at 01:35 PM

    Another question: Is possible to setup installment on Integravia Via Pagseguro?

    Regards,

    MR

  • Profile Image
    Adrian
    Answered on April 09, 2018 at 01:39 PM

    I have moved your query about the field translations in another thread and it will be addressed there shortly.
    https://www.jotform.com/answers/1439299

    Please create a new thread for each question through https://www.jotform.com/contact.